Cytrack.io Information

Cytrack delivers the software behind better customer conversations and service outcomes — omnichannel engagement, compliance-grade recording, and analytics — powered by AI at every layer. Built for contact centres, service teams, and organisations where compliance is non-negotiable. Founded in 1995 and headquartered on the Gold Coast, Australia, Cytrack has spent three decades engineering the fundamentals of great CX. Today, integrated AI services make every agent sharper, every interaction more compliant, and every decision better informed Our platform includes: · CyCX — omnichannel contact centre with AI agent assist, IVR, and outbound dialling · CyRecord — compliance-grade voice and screen recording with AI speech analytics · CyReport — real-time dashboards, performance analytics, · CyDesk — unified agent desktop with CRM and UC integration Cytrack connects across leading telephony platforms including Microsoft Teams, Ericsson iPECS, Avaya and RingCentral. Cytrack is built as an MCP Server — the open standard adopted by Microsoft, Anthropic, OpenAI, and the broader AI industry. One integration exposes Cytrack’s full CX capability to any AI client, now and in the future. Whether your organisation runs Microsoft Copilot, builds on Claude, or uses both — Cytrack connects our CX solutions to your AI stack through a single, standards-based integration. Cytrack is ISO 9001 certified for software development, deployment, and support — and is built for regulated industries where data sovereignty, compliance, and security are non-negotiable. We help organisations in healthcare, financial services, government, and enterprise deliver better customer experiences — not by replacing what works, but by making it smarter.