Customer Umbrella is an international Support-as-a-Service company registered in Bulgaria with teams in 25+ locations world-wide which provides secure customer support and CX services to growing companies around the globe since 2021. Why Umbrella? 24/7 coverage Over 5 years of experience 750+ inhouse professionals 65+ spoken languages ISO 27001 certification GDPR compliance Refined processes of onboarding, training, and human development We provide: Customer Support (Tier 1, Front desk, Chat Email) Tech Support (tiers 1-3) CX Services Sales, Inbound & Outbound calls Backoffice Data Annotation Video games support iGaming support Staff augmentation
| Website | http://www.customerumbrella.com |
| Revenue | $11.5 million |
| Employees | 46 (32 on RocketReach) |
| Founded | 2021 |
| Phone | +359 88 537 9385 |
| Industry | IT Services and IT Consulting |
| Keywords | Customer Support, Gaming Support, Player Support, Online Game Support, Esports Support, Gaming Community Management, Virtual Customer Support |
| Competitors | Salesforce, ServiceTitan, HubSpot, Zendesk Sell, Zoho, Intercom, HappyFox, Overseas Examinations Commission, Kayako, LiveAgent +44 more (view full list) |
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CustomerUmbrella Questions
The CustomerUmbrella annual revenue was $11.5 million in 2026.
Svetoslav Dobrev is the CEO and Founder of CustomerUmbrella.
32 people are employed at CustomerUmbrella.
Top CustomerUmbrella Employees
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2
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Raphael Sá
Customer Support Specialist at CustomerUmbrella
Rio de Janeiro, RJ, BR -
Shruti Chouksey
Client Engagement specialist at CustomerUmbrella
Jabalpur, MP, IN -
Franco Vicente
Data Engineer at CustomerUmbrella
Barranco, Lima Region, PE
