Customer Experience Update Technology Stack

AgilOne is a predictive marketing platform that offers better customer profiles, predictive analytics and integrated marketing campaigns.

Clicky Web Analytics enables bloggers and small websites to get insights and live information about their online visitors.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Datashop is an integrated enterprise analytics platform for businesses to get quick demonstrable ROI from distributed data assets.

Leadfeeder identifies website visitors from Google Analytics data as prospects or customers, tracks their behavior, and automatically sends leads to CRM systems.

Actimize's AML solution enables integrated AML lifecycle management while delivering insight across the customer lifecycle to ensure smart and cost-effective AML operations for a positive, holistic customer experience.

Airwallex offers international payments solution for businesses of all shapes and sizes.

ezyCollect is an advanced web-based accounts receivable solution that easily adds on to their MYOB or Xero accounting software to automate the process of chasing late paying customers. ezyCollect automates communication tasks such as sending follow up emails, collating all outstanding statements per customer, sending sms reminders, scheduling phone calls to customers, even sending a demand letter.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Mite is a web-based tool for freelancers and small teams to track and analyze working hours.mite strives to provide an advanced, yet simple way to help users track their time. Hours can be assigned to customers, projects and services. They can be entered manually or with the built-in timer.

MYOB is a online accounting software that gives a more accurate view of customers cash flow and make customers tax obligations easier by storing their bills and supplier invoices.

Manage email marketing campaigns from design to follow-up, through personalization & segmentation, triggered automations, testing, & real-time reporting.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Ahrefs tracks backlinks, keywords, brand mentions and competitors' traffic to provide comprehensive intelligence data.

Aprimo Plan & Spend is a marketing planning tool which enables marketers to create marketing plans, control budget, track invoices, and manage quotes.

Turn passive prospects into loyal customers with our easy-to-use email marketing and automation tools with live customer support 

Digg is the homepage of the internet, featuring the best articles, videos, and original content that the web is talking about right now.

Drip is a powerful email marketing automation tool with a visual campaign builder, workflow management and subscriber engagement analysis tools.

Amazon CloudFront is a content delivery web service.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

Gravity Forms for WordPress is a full featured contact form plugin that features a drag and drop interface, advanced notification routing.

MonsterInsights is a Wordpress plugin for Google Analytics.

WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking, content storage and upload.

WP Engine provides managed WordPress hosting for mission critical sites around the world.

WPForms is the WordPress forms plugin with drag & drop online form builder that allows users to create powerful WordPress forms.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family

Amity provides the worlds most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Comm100s digital conversation platform powers real-time interactions via web, mobile, and messaging. The company make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want.

Creative Virtual offers self-service customer experience management solutions for enterprises.

Automate Conversations with V-Person. A conversational platform to help a deliver the best customer experience on any communication channel.

CustomerCount is an enterprise customer feedback solution.

eGain Corporation operates as a software-as-a service provider of customer engagement solutions in the United States, the United Kingdom, India, and internationally. It provides eGain solution, a unified cloud software solution to automate, augment, and orchestrate customer engagement, including digital-first, Omni channel desktop, artificial intelligence (AI) and knowledge, and analytics and machine learning applications, as well as platform APIs and pre-built third-party connectors.

Enalyzer is an online survey creation platform that boasts an elegant design for crafting unlimited surveys from customizable templates and running rich reports.

AMP is a way to build web pages for static content that render fast.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

FlexSlider is a free responsive jQuery slider toolkit that supported in all major browsers with navigation options & touch swipe support.

Font Awesome makes it easy to add vector icons and social logos to their website.

Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Apptio platform provides a secure and robust foundation for their applications and delivers important functionality for Technology Business Management.

Intralinks VIA offers secure, scalable file-sharing letting user store all of content online. Access, manage, share, and UNshare from anywhere, anytime. Enterprise-grade file sync and share tool that IT and business professionals will love.

Attendify is the only event technology platform that helps it elevate the entire attendee experience. Unlike other providers, attendify helps it set up event registration that simply works, create elegant event apps, and unlock the power of its event data.

Dropbox is an off-site server for file syncing, storage and sharing which allows users to save & share files of any format & access them anywhere, on any device.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Intuitive, feature-rich, affordable customer support software

Inbenta is an search solution uses patented natural language processing and AI to provide accurate results for customer support, e-commerce and conversational bots.

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

Onna is a platform for real-time search across multiple repositories that aids in eDiscovery and finding high-value items across legal departments.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Calabrio Call Recording is a software enabling digital businesses to monitor & record all calls & analyze data, to improve the customer experience & control quality.

MailChimp list management features help users organize and target their list for sending. They automatically remove bounce backs and unsubscribes from their list.

MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging and more.

NICE inContact is the cloud call center software enables better customer service with automatic call distribution, interactive voice response, skills-based routing, speech recognition, inbound/outbound and call blending, workforce management , workforce optimization and the only no-pause dialer on the market.

SendGrid cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. SendGrid provides reliable email delivery, scalability and real-time analytics along with flexible API's that make custom integration a breeze.

Unify delivers enterprise collaboration & unified communications solution.

Whatsapp Business powers businesses communication with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Cookie Script is an easy and customized solution to comply with European Cookie Law.

Intouch Insight is a mobile audit app. Save time & act faster. Unlimited mobile forms. Assign & schedule audits. Flag issues. Set action plans. Customizable processes. Reporting.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

SSL.com provides SSL/TLS & digital certificates to secure & encrypt data with 4096-bit SSL/TLS certificates, trusted by all browser.

Contact Form 7 is a tool to manage multiple contact forms.

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email.

Ezoic is a machine learning based advertisement testing and optimization platform.

Event-Driven Web Analytics

Narvar is a platform of shipping and delivery solutions for retailers.

WooCommerce is an eCommerce plugin for Wordpress