CSS IMPACT Information

CSS, Inc. (CSS Impact) is a privately held, founder-led technology company established in 2004 and led by Founder, President and CEO Carl Briganti. CSS Impact created IMPACT 3.0, an industry-first, all-in-one, enterprise-grade cloud collections software ecosystem designed specifically for debt collection and recovery operations. The platform manages every business function across the collections lifecycle and debtor engagement experience within one system, eliminating technology sprawl. IMPACT 3.0 includes custom-engineered, purpose-built and compliance-driven dialing, texting and email communication systems designed specifically for the highly regulated collections industry. These systems enforce applicable regulatory mandates and controls. Every component is developed, coded, maintained and supported directly by CSS Impact, providing customers with a single point of service and accountability. Each communication channel is governed by IMPACT’s Compliance Intelligence IQ suite, which includes call recording, transcription, redaction, scoring, forecasting and analytics. The award-winning IMPACT 3.0 platform also delivers embedded, native AI tools throughout its ecosystem for agents, operations, management and the C-suite, together with AI-powered consumer and client portals and engagement orchestration—all within one unified architecture. CSS Impact primarily serves collection organizations, financial institutions, government agencies, healthcare providers, legal firms, portfolio managers and other enterprises managing complex, high-volume receivables. One platform. One accountable partner.