CSBA is a 25-year-old customer experience insights agency. We specialise in helping our customers to design better customer experiences, through best practice and specialised CX strategy, research, quality assurance and training.
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CSBA Questions
The CSBA annual revenue was $6 million in 2026.
Paul van Veenendaal is the Managing Director of CSBA.
41 people are employed at CSBA.
CSBA is based in Melbourne, Victoria.
The NAICS codes for CSBA are [5419, 54, 541910, 54191, 541].
The SIC codes for CSBA are [87, 873].
Top CSBA Employees
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Paul van Veenendaal
Managing Director at CSBA
Melbourne, VIC, AU21 -
Sudipta Dutt
Account Director at CSBA
Flemington, VIC, AU2 -
Kerralie Shaw
Research Director at CSBA
Melbourne, VIC, AU2 -
Tony Williams
CX Director at CSBA
Sydney, NSW, AU1 -
Fi Shroff
Senior Research Manager at CSBA
Sydney, NSW, AU1 -
Fernanda Campo
Partner Associate at CSBA
State of São Paulo, Brazil2 -
Narelle Warburton
General Manager - QA and Training at CSBA
Melbourne, VIC, AU2 -
Bridget Keena
Research Insights Manager at CSBA
Melbourne, VIC, AU2 -
Sam Monteath
CX Director - Finance at CSBA
Sydney, NSW, AU1 -
Helena van de Linde
Insights Manager at CSBA
Carlton, VIC, AU3
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