Cryss O'Donnell Email
Global Incident Manager @ Insight
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Cryss O'Donnell Location
- Calgary, AB, CA
Cryss O'Donnell Work
- 2025 -now Global Incident Manager @
- 2024 -2025 ITIL Global Incident and ITIL Governance Center of Excellence Lead – Insight Managed Services @
- 2023 -now ITIL Practise Manager-Problem Management @
- 2023 -2024 Problem Manager @
- 2022 -now Canadian Knowledge Management lead and ITIL Process Design Insight Canada @
- 2022 -2023 Knowledge Management Specialist @ Insight Canada
- 2019 -now Owner and Instructor @ YYC Reflections Yoga
- 2014 -2014 Service Delivery Training Lead @
- 2014 -now CYA-RYT and and RPYT 500 Yoga instructor @ yycreflectionsyoga
- 2011 -2014 ITIL Implementation Knowledge and Training Lead @
- 2007 -2011 Manager Knowledge Management @
- 2000 -2007 Senior Information Technology Business Analyst @ Telus
- now Knowledge Manager @
- now Technical Training Coordinator @
- now Service Delivery Lead @
Cryss O'Donnell Education
- Pre/Postnatal Yoga Teacher Training Program
Certification (prenatal and postnatal Yoga teacher training)
2020-2020 - Alberta Yoga College
CYA-RYT 200 Yoga Teacher Training Certification (Yoga Teacher Training/Yoga Therapy)
2019-2019 - community college
business admin (Business admin.)
1994-1995 - peoplesoft
ITIL foundations v4 (Information Technology)
2023 - St Mary's Academy for Girls
Cryss O'Donnell Skills
- Problem Management
- ITIL Process
- IT Service Management
- ITIL
- Incident Management
- Business Process
- SharePoint
- IT Operations
- Training
- Project Planning
- IT Management
- Technical Training
- Project Management
- IT Strategy
- Service Delivery
- Project Portfolio Management
- Software Documentation
- PMP
- Visio
- ITIL v3 Foundations Certified
- Six Sigma
- ITIL Implementation
- Service-Now
- FrontRange
- ITIL Service Strategy
- ITIL Process Implementation
- Document Management
- Change Management
- Business Analysis
- Process Improvement
- Business Process Improvement
- Service Management
- Requirements Analysis
- Integration
- Help Desk Support
- Program Management
- SDLC
- Governance
- Team Leadership
- Software Project Management
- Business Intelligence
- Troubleshooting
- Information Management
- Analysis
- Cross-functional Team Leadership
- Team Management
- Enterprise Content Management
- Training Delivery
- Management
- Employee Training
- Healthcare Information Technology
- Knowledge Management
- Cross Functional Team Leadership
Cryss O'Donnell Summary
- Cryss O'Donnell, based in Calgary, AB, CA, is currently a Global Incident Manager at Insight. Cryss O'Donnell brings experience from previous roles at Insight Global, Insight and Insight Solutions. Cryss O'Donnell holds a 2020 - 2020 Certification in prenatal and postnatal Yoga teacher training @ Pre/Postnatal Yoga Teacher Training Program. With a robust skill set that includes Problem Management, ITIL Process, IT Service Management, ITIL, Incident Management and more. Cryss O'Donnell has 3 emails on RocketReach.
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