Craig Spence Email & Phone Number
General Manager - Operational Excellence @ McGrath Estate Agents
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Craig Spence Location
- Sydney, NSW, AU
Craig Spence Work
- General Manager - Operational Excellence @ (January 2021 - Present)
- Management Consultant - Operational Excellence @ (June 2020 - December 2020)
- Management Consultant - Customer Experience @ (July 2019 - June 2020)
- Head Of Sales Centre Operations @ (July 2018 - June 2019)
- Customer Experience Manager - Direct Distribution @ (June 2016 - December 2017)
- Sales Centre Manager, Direct Distribution @ (May 2014 - May 2016)
- Manager, B2B Contact Centre and Insurance Operations @ (May 2012 - April 2014)
- Manager, Business Improvement and Technology @ (July 2011 - May 2012)
- Manager, Business Technology and Change Management @ (January 2007 - July 2011)
- Customer Service Manager @ (August 2004 - December 2006)
- Senior Business Analyst @ (December 2001 - July 2004)
Craig Spence Education
- Deakin University
Master of Business Administration (MBA)
2007-2013 - Edinburgh Napier University
BA
1991-1995
Craig Spence Skills
- Business Process Improvement
- Organizational Change
- Process Engineering
- Change Management
- Strategic IT
- Project Portfolio Management
- Organizational Effectiveness
- Business Optimization
- Customer Service
- Call Center Development
- Relationship Management
- Quality Management
- Corporate Social Responsibility
- Organizational Design
- Customer Experience
- Customer Engagement
- Business Process
- Program Management
- Business Analysis
- Information Technology
- Process Improvement
- Insurance
- Management
- Risk Management
- Stakeholder Management
- Strategy
- Project Coordination
- Organizational Leadership
- Leadership
- Project Management
- Business Planning
- Business Strategy
- Sales
- Outsourced Solutions
- Public Speaking
- Strategic Planning
- Team Management
- Vendor Management
- Customer Relationship Management Crm
- Drive Change
- Business Transformation
- Energy Industry
- Business Process Re Engineering
- Insurance Industry
- Operations Management
- General Insurance
- Operational Excellence
- Business Process Mapping
- Business To Business B2B
- Project Management Office Pmo
- Performance Improvement
- Creative Problem Solving
- Project Delivery
- Culture Change
- Customer Relationship Management
- Business to Business
- Project Management Office
Craig Spence Summary
- Craig Spence, based in Sydney, NSW, AU, is currently a General Manager - Operational Excellence at McGrath Estate Agents. Craig Spence brings experience from previous roles at Achmea, COPC Inc., Make it Cheaper Australia and QBE Insurance. Craig Spence holds a 2007 - 2013 Master of Business Administration (MBA) @ Deakin University. With a robust skill set that includes Business Process Improvement, Organizational Change, Process Engineering, Change Management, Strategic IT and more. Craig Spence has 2 emails and 1 mobile phone numbers on RocketReach.
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Top McGrath Estate Agents Employees
James Kirkland
Head of New Partnerships
Sydney, NSW, AU
Brett Humby
Partner
Sydney, NSW, AU
Katherine Gaitanos
Head of Company Owned Property Management
Sydney, NSW, AU
Craig Spence
General Manager - Operational Excellence
Sydney, NSW, AU
Jamie Buttigieg
Head of Transformation - McGrath Estate Agents (wnwhh)
Castle Hill, NSW, AU
Christopher Mourd
Head of Franchise
Sydney, NSW, AU
Amit Nayak
Partner and Sales Agent
Harris Park, NSW, AU
Kirsty Gardner
General Manager of Franchise Operations
Sydney, NSW, AU
Anthony Meaker
Chief Operating Officer
Sydney, NSW, AU
Chris Volpatti
Partner and Licensed Real Estate Agent
Sydney, NSW, AU
Joel Hollings
Managing Partner
Sydney, NSW, AU
Angelo Vagenas
Partner
Sydney, NSW, AU
Brad Panayiotou
Partner
Sydney, NSW, AU
Rachel Maher
Chief Operating Officer
Sydney, NSW, AU
Adam Sparkes
Partner
Sydney, NSW, AU
Craig Ireson
Partner
Sydney, NSW, AU
Tamsin Wilson
Head of Property Management
Sydney, NSW, AU
Rowan Thredgold
Partner
Sydney, NSW, AU
Tim Buskens
Head of Finance
Sydney, NSW, AU
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