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Craig Friedl Location
New Bern, NC, US
Craig Friedl Work
2020 -now Chief Revenue Officer @
2016 -2020 Chief Operating Officer and Global IT Managed Services @
2016 -2019 Board Of Directors @
2014 -2016 Vice President of Service Desk Operations @
2009 -2014 Corporate Director of Contact Center Operations @ Clear Harbor
2003 -2007 Sr. Director and Business Operations @
2000 -2003 Director of Call Center Operations @
1999 -2000 Asst. Director of Contact Centers @
1985 -1999 Sr. Manager and Telephone Sales and Support @
Craig Friedl Education
Colorado Mesa
(Business)
1983-1984
North Idaho College
(Business)
1982-1983
Craig Friedl Skills
Call Routing
Workforce Management
Call Center
Outsourcing
Performance Management
Vendor Management
Forecasting
Profitability
Strategic Planning
Executive Management
Optimization
Budgeting
Budgets
Call Centers
Management
Customer Experience
BPO
Call Center Development
Legal Support Services
Administration
Quality Assurance
Manufacturing
Lean Manufacturing
ISO
Quality System
Software Documentation
Product Development
Continuous Improvement
Materials
Engineering
Kaizen
5s
Root Cause Analysis
Process Engineering
Manufacturing Engineering
Operations Management
Manufacturing Operations Management
Process Improvement
Automotive
ISO Standards
Quality Control
Testing
Six Sigma
FMEA
Value Stream Mapping
Composites
Iso 9000
Business Process Improvement
Documentation
Problem Solving
Quality Management
Craig Friedl Summary
Craig Friedl, based in New Bern, NC, US, is currently a Chief Revenue Officer at Frontline Managed Services. Craig Friedl brings experience from previous roles at Frontline Managed Services, NOMAD and Clear Harbor. Craig Friedl holds a 1983 - 1984 Colorado Mesa. With a robust skill set that includes Call Routing, Workforce Management, Call Center, Outsourcing, Performance Management and more. Craig Friedl has 3 emails and 2 mobile phone numbers on RocketReach.
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