Craig Burns Email & Phone Number
Senior Customer Service Program Manager @ Chewy
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Craig Burns Location
- Boston, MA, US
Craig Burns Work
- 2024 - now Senior Customer Service Program Manager @
- 2023 - 2024 Senior Manager, Global Operations Projects @
- 2022 - 2023 Global Chair, WayOut - Wayfair's LGBTQIA+ Employee Resource Group @
- 2021 - 2023 Senior Manager, Planning and Transitions - Global Partner Support @
- 2019 - 2021 Senior Manager, CastleGate Operations @
- 2018 - 2019 Growth PMO Principal, Commerical Portfolio Strategy @
- 2016 - 2018 Lead Process Analyst - New Energy Solutions @
- 2015 - 2016 Enterprise Account Director @
- 2013 - 2015 Senior Manager, University Accounts @
- 2006 - 2015 Meteorologist @
- 2011 - 2013 National Member Services Manager @
- 2007 - 2011 Lean Operations Manager @
- 2006 - 2007 Fleet Finance Administrator @
Craig Burns Education
- Isenberg School of Management, UMass Amherst
Master of Business Administration - MBA
2019 - 2022 - University at Albany
BS, Atmospheric Science (Double Major: Atmospheric Science, Minor: Mathematics, Minor: Business)
1998 - 2002
Craig Burns Skills
- Process Transformation
- Business Insights
- Software as a Service (SaaS)
- Presentation Skills
- Problem Solving
- Agile Methodologies
- Analytical Skills
- Project Teams
- Project Plans
- Project Delivery
- Operational Excellence
- Communication
- Lean Six Sigma
- Six Sigma
- Customer Service
- Transportation
- Continuous Improvement
- Strategic Planning
- Program Management
- Team Management
- Start-ups
- Management
- Project Management
- Customer Satisfaction
- Lean Management
- Leadership
- Cross-functional Team Leadership
- Salesforce.com
- Account Management
- CRM
- Marketing
- Strategy
- Sales
- Customer Relationship Management (CRM)
- Lean Thinking
- Logistics Management
- Field Work
- Field Operations
- Client Relations
- Client Services
- Contract Negotiation
- Contract Management
- Team Building
- Microsoft Excel
- Microsoft Office
- Business Process Improvement
- Public Speaking
- Lean Facilitation
- Facilitation
- Team Facilitation
- PowerPoint
- Strategic Partnerships
- Cross Functional Team
- Start Ups
- Business Development
- Process Improvement
- Solutions
- Energy
- Operations Management
- Cross Functional Team Leadership
- Customer Relationship Management Crm
- Customer Relationship Management
Craig Burns Summary
- Craig Burns, based in Boston, MA, US, is currently a Senior Customer Service Program Manager at Chewy. Craig Burns brings experience from previous roles at Wayfair. Craig Burns holds a 2019 - 2022 Master of Business Administration - MBA @ Isenberg School of Management, UMass Amherst. With a robust skill set that includes Process Transformation, Business Insights, Software as a Service (SaaS), Presentation Skills, Problem Solving and more. Craig Burns has 3 emails and 2 mobile phone numbers on RocketReach.
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