Coral Information

Coral empowers customer-facing employees to provide great experiences by removing the cognitive burden of navigating multiple applications. Its powerful workspace unifies desktops, streamlines workflows, and glues multi-vendor technology stacks. Deployed on over 98,000 desktops in the world's largest and most sophisticated contact centers, Coral federates communications, CRM, and other applications, bringing together the information and AI assistance agents need to deliver exceptional customer service. It features a unique orchestration technology that enables IT organizations to build customizations, create automations, and roll them out to thousands of employees in days. Coral was founded in 2011 by call center veterans passionate about reducing the cognitive load of customer service employees and taking the complexity out of making changes to their desktops.