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Contesa Abay Location
Bacolod, Western Visayas, PH
Contesa Abay Work
2023 -now Operations Manager @
2015 -2022 Operations Manager @
2014 -2015 Assistant Operations Manager @
2006 -2014 Team Lead @
Contesa Abay Education
University of St. La Salle
Bachelor of Science - BS (Management Information Systems)
1997-2001
Contesa Abay Skills
Problem Solving
Negotiation
Thinking Skills
Onboarding
Critical Thinking
Coaching & Mentoring
Customer Journey Mapping
Build Strong Relationships
Net Promoter Score
Software as a Service (SaaS)
Key Performance Indicators
Customer Retention
Performance Management
Analytical Skills
Data Analysis
Root Cause Analysis
Employee Engagement
Telecommunications
Customer Satisfaction
Customer Support
flight booking
Email Management
Online Support
People Management
Process Improvement
Technical Support
Customer Service
Customer Experience
Operations Management
Business Process Outsourcing (BPO)
Customer Escalation Management
Contact Center Management
Contact Center Operations
Customer Service Operations
Sales
Airline Reservations
Escalation Resolution
Computer Network Operations
Customer Relationship Management (CRM)
Mobile Telephony
Microsoft Office
airline booking
Presentation Skills
driving skills
chat and email
Contesa Abay Summary
Contesa Abay, based in Bacolod, Western Visayas, PH, is currently a Operations Manager at Dev Team. Contesa Abay brings experience from previous roles at Transcom and Teleperformance. Contesa Abay holds a 1997 - 2001 Bachelor of Science - BS in Management Information Systems @ University of St. La Salle. With a robust skill set that includes Problem Solving, Negotiation, Thinking Skills, Onboarding, Critical Thinking and more. Contesa Abay has 1 emails on RocketReach.
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