Consumer Links Information

Absolute Intelligence Call Centre (formerly Consumer Links) & Absolute Intelligence UK. Built on a decade of delivery as Consumer Links, Absolute Intelligence pairs our own AI agents with top-tier South African specialists to deliver lower-cost, compliant customer outcomes at scale. We run 24/7 from the UK and Durban with UK account management and same-day onsite support. Our technology handles high-volume, repeatable interactions with sentiment detection, secure orchestration and full audit trails. Human experts step in for edge cases, vulnerable customers and regulated conversations. The result: zero queueing, higher first-contact resolution, minimal abandonment and elastic capacity without compromising compliance. We support Retail, Utilities, Financial Services, Insurance and many other sectors across the UK, US, Australia, Canada and Ireland. Why us • Proven pedigree: 10 years of operational know-how from Consumer Links, now evolved into an AI-first contact centre. • Blended model: AI for throughput and consistency; humans for judgement, empathy and regulated handling. • Always-on: 24/7 coverage with rapid scale up/down based on real demand. • Compliance by design: UK GDPR and DPA 2018 aligned, ISO 27001/27701 aligned practices, UK/EU residency options, DPIAs, access controls, retention and redaction. • Measured outcomes: Lower AHT and cost per resolution, higher FCR and CSAT, clear MI and audit trails. What we deliver • Customer service helpdesk and e-enquiries • Customer acquisition and retention • Social engagement and moderation • Administration and back-office • Debt collection and payment support If you want faster onboarding, measurable performance and a partner that blends AI efficiency with human judgement, we’re set up for it.