Constance Brown Email & Phone Number
Director - Voice of the Customer (FTC) @ Xplor
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Constance Brown Location
- Manchester, GB
Constance Brown Work
- 2024 - now Director - Voice of the Customer (FTC) @
- 2022 - 2024 Head of Community Experience @
- 2021 - 2022 Head of Customer Service Strategy @
- 2018 - 2021 Global Customer Experience Manager @
- 2015 - 2017 Customer Experience Manager, EMEA @
- 2015 - 2019 Owner @ The Roar Drinks Company
- 2014 - 2015 Customer Experience Manager - Head of Customer Experience @
- 2011 - 2014 Customer Experience Manager @ Stream Global Services
- 2010 - 2011 Customer Experience Training Manager @ Stream Global Services
- 2010 - 2010 Manager of Training and Management Development @ Stream Global Services
- 2008 - 2010 Senior Operations Manager @ Stream Global Services
- 2003 - 2008 Operations Manager @ Stream Global Services
Constance Brown Education
- Trafford College
Constance Brown Skills
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Insight
- Customer Satisfaction
- Service Design
- Customer Journeys
- Customer Engagement
- Service Design Thinking (TM)
- Customer Service
- Call Centers
- Customer Retention
- CRM
- Strategic Communications
- Account Management
- Relationship Management
- Contact Centers
- Outsourcing
- BPO
- Team Management
- Performance Management
- Management
- Service Delivery
- Change Management
- Sales
- NPS
- CSAT
- CES
- Market Research
- Marketing
- Coaching
- New Business Development
- Service Design Thinking
- Customer Relationship Management
- Branding
- Brand Experience
- Journey Mapping
- Customer Research
- User Personas
- Stakeholder Mapping
- Project Management
- ROI Management
- Customer Centric Solutions
- Tone of Voice
- Business Transformation
- Journey Analytics
- Text Analytics
- Voice of the Customer Analysis
- Voice Analytics
Constance Brown Summary
- Constance Brown, based in Manchester, GB, is currently a Director - Voice of the Customer (FTC) at Xplor Technologies. Constance Brown brings experience from previous roles at Depop, Just Eat Takeaway.com, Expedia Group and Expedia, Inc.. Constance Brown holds a Trafford College. With a robust skill set that includes Customer Experience, Customer Experience Management, Customer Journey Mapping, Customer Insight, Customer Satisfaction and more. Constance Brown has 4 emails and 5 mobile phone numbers on RocketReach.
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Michelle van Horn
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Randy Eckels
Chief Executive Officer
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Ieuan Owen
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Pamela Joseph
CEO and Executive Chair
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Andy Swansburg
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