Constance Brown Email & Phone Number
Director - Voice of the Customer (FTC) @ Xplor
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Constance Brown Location
- Manchester, England, GB
Constance Brown Work
- Director - Voice of the Customer (FTC) @ (August 2024 - Present)
- Head of Community Experience @ (February 2022 - January 2024)
- Head of Customer Service Strategy @ (April 2021 - February 2022)
- Global Customer Experience Manager @ (January 2018 - April 2021)
- Customer Experience Manager, EMEA @ (August 2015 - December 2017)
- Owner @ The Roar Drinks Company (March 2015 - January 2019)
- Customer Experience Manager - Head of Customer Experience @ (May 2014 - June 2015)
- Customer Experience Manager @ Stream Global Services (October 2011 - April 2014)
- Customer Experience Training Manager @ Stream Global Services (June 2010 - October 2011)
- Manager of Training and Management Development @ Stream Global Services (February 2010 - June 2010)
- Senior Operations Manager @ Stream Global Services (September 2008 - February 2010)
- Operations Manager @ Stream Global Services (March 2003 - September 2008)
Constance Brown Education
- Trafford College
Preparing for teaching and learning, in the lifelong learning sector (PTTLS) (Education)
Constance Brown Skills
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Insight
- Customer Satisfaction
- Service Design
- Customer Journeys
- Customer Engagement
- Service Design Thinking (TM)
- Customer Service
- Call Centers
- Customer Retention
- CRM
- Strategic Communications
- Account Management
- Relationship Management
- Contact Centers
- Outsourcing
- BPO
- Team Management
- Performance Management
- Management
- Service Delivery
- Change Management
- Sales
- NPS
- CSAT
- CES
- Market Research
- Marketing
- Coaching
- New Business Development
- Service Design Thinking
- Customer Relationship Management
- Branding
- Brand Experience
- Journey Mapping
- Customer Research
- User Personas
- Stakeholder Mapping
- Project Management
- ROI Management
- Customer Centric Solutions
- Tone of Voice
- Business Transformation
- Journey Analytics
- Text Analytics
- Voice of the Customer Analysis
- Voice Analytics
Constance Brown Summary
- Constance Brown, based in Manchester, England, GB, is currently a Director - Voice of the Customer (FTC) at Xplor Technologies. Constance Brown brings experience from previous roles at Depop, Just Eat Takeaway.com, Expedia Group and Expedia, Inc.. Constance Brown holds a Preparing for teaching and learning, in the lifelong learning sector (PTTLS) in Education @ Trafford College. With a robust skill set that includes Customer Experience, Customer Experience Management, Customer Journey Mapping, Customer Insight, Customer Satisfaction and more. Constance Brown has 1 emails and 5 mobile phone numbers on RocketReach.
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