Connectbrazil.com Information

Connectbrazil.com will, at its option, offer a refund or a in-store credit for items on a case by case basis. Refunds or credits are available for unopened items only. In the rare instance of 'manufacturer defect', Connectbrazil.com will provide a replacement for the same item in exchange, if it is available as an in-stock item. Refunds are limited to 14 days after the original order date. After this time, a in-store credit may be issued, with a 'valid' period of 14 days. In all cases, the customer must first request an 'RMA' (Returned Merchandise Authorization' number by writing to us via our ' Contact Us ' page and then return the item to the address above. Connectbrazil.com will not be responsible for RMA items which are 'lost in transit'. Shipping for all returned items must include a tracking number and the RMA number written on the return package. Shipping insurance for RMA packages is required. All return costs are the responsibility of the customer. Refunds or credits apply to the cost of the item only: Shipping and Handling costs are not refundable. All 'special order' sales are final. Why is Delivery Confirmation automatically included? No delivery carrier can be 100% perfect, all of the time. 'Delivery Confirmation' is an 'optional' package tracking service provided by the US Post Office for delivery to addresses within the US. Connectbrazil automatically includes this service to each package sent to US-bound addresses as part of your order. It acts as a 'proof of mailing' to assure you that we have shipped your order as promised and as a way for customers to conveniently follow the shipping process undertaken by the US Post Office. Because each 'Delivery Confirmation' certificate carries a unique number, this service can also aid the customer in case of lost, delayed or stolen merchandise. Connectbrazil makes no claim or guarantee to the performance of the US Post Office or any third-party carrier for domestic or international delivery, and will not provide reimbursement for lost, delayed or ...