Connect Managed Services Technology Stack

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Nortel Symposium is a call center solution designed for new, growing, or established call centers.

Amazon DynamoDB is a flexible NoSQL database service.

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services.

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into mobile app, web application, device, bot, interactive voice response system, and so on.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Google Cloud Platform is a suite of cloud computing services that enables developers to build, deploy, and scale applications, websites, and services on the same infrastructure as Google.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS Managed Services automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

GoDaddy's website builder, formally called Websites+ Marketing, is an online editing and publishing tool that helps users make a responsive website with no technical knowledge required.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Blue provides a range of business phone systems, VoIP, broadband and hosted telephony systems.

Avaya IP Office is a mid and small businesses phone system.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Unified Messaging provides full integration of voice and data with optimized processes. It includes inputs and outputs (e-mail, fax, voice, SMS) in a mailbox and allows users to link with existing information (databases, archiving systems).

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Cisco 2800 Series of integrated services routers intelligently embed data, security, voice, and wireless services into a single, resilient system for fast, scalable delivery of mission-critical business applications.

Cisco 2900 Series Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

GoDaddy Inc. designs and develops cloud-based technology products for small businesses, Web design professionals, and individuals in the United States and internationally. It provides domain name registration product that enables to engage customers at the initial stage of establishing a digital identity; hosting products, such as shared Website hosting, Website hosting on virtual private servers and virtual dedicated servers, managed hosting, and security.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.