comways Information

comways is an IT consulting Integrator that delivers innovative solutions designed for contact centers to build meaningful connections with their customers. We are engaged in the most fascinating area of any business that cares about its customers’ journey. We engage in contact center projects for leading companies across Europe. Our solutions are implemented in Cloud and On-premise. With our solutions, our clients improve performance and quality of conversations with their customers. Our solutions combine human with artificial intelligence. We provide contact centers with methods and integrated solutions to optimize their customers’ interactions with the front and back-office. Empowered by our experts and innovative solutions, we apply a balanced mix of advice, tools and hands-on support to secure ROI and ensure a successful digital transformation of their contacts management. Lately we made available to the market cloud based solutions that can make any Contact Center fully digitally connected within days; we also offer new connectors to incorporate any CTI, IVR and SOME natively into Salesforce and other CRM platforms. We engage our expertise at any stage of a project: evaluation, solution design, technology selection, implementation and ongoing post-production support. Large organizations select us as we execute faster, better, cost-effective and since we make them future compliant. Our team of consultants is composed of highly skilled and experienced professionals in the field of customer contacts management. We represent leading technologies and solution vendors. Our offices are in Antwerp, Barcelona, Rotterdam, Sofia and Paris