CommunityWFM Information

CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. CommunityWFM has earned the right as a trusted partner to some of the most well-known and respected brands in the United States because our sole focus is on workforce management combined with a unique set of product features, our obsession with customer service, and an unmatched deployment and on-boarding methodology. Our solution is now available in two product versions, Essentials™ and Enterprise™.