CollabTel Information

CollabTel (formerly CollabGen) provides leadership in Business Transformation with IT Frameworks & Communication Architecture. Our services synergize in 3 main areas: • CollabTel provides both industry analyst and independent consulting services. We are members of analyst relations and consultant liaison programs for all major telecom and contact center vendors CollabTel is an alliance-based firm with the ability to bring in top-notch experts to augment our in-house expertise. • CollabTel publishes industry analyst reports and studies: http://www.CXOReports.com • We are leaders in Communications-based Business Process Automation. CollabTel is listed in Gartner's report on Who's Who in Communications-enabled Business Process Application Developers and Consultants. With Interactive Intelligence, we are one of the first authorized Business Process Consulting members to be fully trained on their Interaction Process Automation™ (IPA) solution. Click for demo: http://www.inin.com/ProductSolutions/ProductDemo/ipa/index.htm?&code=97'. We also have an Project Management App available at http://www.inin.com/Pages/MarketPlace.aspx. Specialties CollabTel combines proprietary methodologies used in our NuViews® analyst reports in conjunction with developing custom RFPs which provide a distinct advantage for managing and improving current or new Unified Communication & Contact Center systems and networks.