Colin Whelan Email & Phone Number
Senior Director International Strategic Partnerships @ Aspect Software
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Colin Whelan Location
- United Kingdom
Colin Whelan Work
- Senior Director International Strategic Partnerships @ (April 2026 - Present)
- Senior Director International Customer Success @ (September 2024 - April 2026)
- Senior Director Customer Success @ Alvaria, Inc. (June 2024 - September 2024)
- Senior Director of Pre-Sales International @ Alvaria, Inc. (October 2022 - June 2024)
- Head of Workforce Optimisation @ (November 2019 - October 2022)
- Principal WFO Solutions Consultant @ (April 2017 - August 2019)
- Senior Solutions Consultant @ (March 2015 - April 2017)
- Head of Professionalism @ (July 2011 - March 2015)
- Head of Training @ (January 2010 - July 2011)
- Senior Contact Centre Planning Specialist @ (June 2007 - January 2010)
- Resource and Planning Manager @ (January 2005 - January 2007)
- Head of Resource and Planning @ (January 2002 - January 2005)
- Various @ (January 1991 - January 2002)
Colin Whelan Education
- Alsop High School for Boys
Colin Whelan Skills
- Account Management
- Analysis
- Avaya
- BPO
- Back Office
- Best Practices
- Business Analysis
- Business Strategy
- Call Center
- Call Centers
- Capacity Planning
- Coaching
- Consultancy
- Contact Centers
- Contact Centre
- Culture Change
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Employee Engagement
- Executive Stakeholder alignment
- Forecasting
- Go-to-Market Strategy
- Inbound
- Inbound Marketing
- KPI
- Key Performance Indicators
- Leadership Development
- MIS
- Mentoring
- Onboarding
- Operations Management
- Outbound
- Outsourcing
- Partner Engagement
- Performance Improvement
- Performance Management
- Pipeline Leadership
- Planning
- Problem Solving
- Process Improvement
- Professional Development Programs
- Project Planning
- Reports
- Resource Management
- SLA
- Service Delivery
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Workforce Management
Colin Whelan Summary
- Colin Whelan, based in United Kingdom, is currently a Senior Director International Strategic Partnerships at Aspect Software. Colin Whelan brings experience from previous roles at Aspect Software, Alvaria, Inc. and Hoist Finance. Colin Whelan holds a Alsop High School for Boys. With a robust skill set that includes Account Management, Analysis, Avaya, BPO, Back Office and more. Colin Whelan has 1 emails and 2 mobile phone numbers on RocketReach.
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