Cognera Information

Cognera provides next generation billing solutions and online services to help our clients improve their customer relationships. Our deep rooted experience in the energy and utilities industries - in both regulated and deregulated environments - makes us a natural choice when upgrading your systems to meet evolving business, regulatory and technology requirements. Our service incorporates two value propositions: Software as a Service (SaaS) and Business Process Outsourcing (BPO). We call it Hybrid BPO. We team with our clients to bring the best in expertise and systems so as to jointly manage and invoice customers for utility services using systems owned, maintained, and hosted by Cognera. Cognera solutions enable utilities to: - Improve the billing process and eliminate unnecessary and costly errors - Improve the customer experience through an easy-to-use CIS/CRM - Utilize complex billing scenarios - Utilize the latest Business Intelligence tools to empower clients to better understand customer usage - Communicate behavioral best practices on to their customers - Streamline your overall back office business processes Cognera's outsourced energy billing solution has been recognized as one of the Top 4 Meter-to-Cash Business Process Outsourcing Solutions in North America, in the 2007 Technology Vendor Analysis Matrix ("TVAM") rankings released by UtiliPoint International, Inc. The TVAM report ranked Cognera highly in several BPO metric categories including commitment to outsourcing, organizational strengths, insurance and risk mitigation, and platform surety. Cognera is also the recipient of the Best BPO in 2008 award, hosted by the Outsourcing Center and Forbes Magazine.