Clearanswer Call Centres Competitors

Ascensos is now Firstsource. A Firstsource company since 2024, Ascensos now takes the Firstsource name. This is one identity coming together, not a change of hands. The specialist retail and e-commerce CX practice that defined Ascensos carries forward intact, now as part of Firstsource, a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. With a future-first focus on the design and implementation of 21st century customer management and engagement solutions, we are the unfair advantage for our national and international client brands. Follow Firstsource for what comes next. Our teams are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia.

Anana delivers advanced customer experience technology and direction. Anana solutions allow modern enterprises and businesses to engage, communicate, respond and alert their customers across all channels at any time. By managing and combining the operation of phone, web, mobile, e-commerce, retail customer engagement and the back-office Anana streamline efficiency whilst optimising customer experience. Contact enquiries@anana.com for more information.

Cirrus’ CCaaS Solution makes managing contact effortless. When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take the technology headache out of day-to-day operations, helping you take advantage of Artificial Intelligence (AI) and the latest omni-channel features, and manage your GDPR responsibilities. Cirrus is the CCaaS solution that makes managing contact effortless; saving you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. No wonder that Cirrus was awarded the Best Enterprise Contact Centre Solution at this year`s Comms National Awards. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love. 85% of customers only need 30 minutes to train their advisors on using Cirrus – it`s that simple! Although Cirrus is easy to use, it`s incredibly capable. You can rest assured with our 99.999% uptime guarantee – underpinned by technology that utilises 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise. You can easily integrate with your systems using our suite of API`s and it`s all backed up with best-in-class security. Cirrus is obsessed with your experience as a client too – one of our Customer Success Managers will take ownership for creating and delivering your tailor-made solution on time and within budget.