Research Lead, Senior Manager, Google Search @ (May 2019 - November 2021)
Research Lead, Senior Manager, Google Shopping @ (September 2016 - May 2019)
Vice President, User Experience Research @ (October 2013 - August 2016)
Director of Research and Consulting @ (May 2009 - October 2013)
Director, Research @ (September 2007 - April 2009)
Senior Research Manager @ (August 1999 - August 2007)
Case Assistant @ Oliver Wyman (formerly Mercer Management Consulting) (September 1997 - August 1999)
Claudia Smith Education
University of California, Berkeley, Haas School of Business
MBA
University of California, Berkeley
BA (Psychology)
Claudia Smith Skills
User Experience Research
Research
Competitive Analysis
User Experience
Customer Insight
Market Research
Strategy
Analytics
Focus Groups
Qualitative Research
Web Analytics
Mobile Applications
Survey Design
Analysis
Quantitative Research
CRM
Consumer Behaviour
Usability Testing
Customer Experience
Marketing Research
Questionnaire Design
Segmentation
Customer Satisfaction
Ethnography
Product Testing
Mobile Research
Tablet Research
Consumer Insights
Agile Methodologies
Eye Tracking
Consumer Behavior
Customer Relationship Management (CRM)
Management
Digital Strategy
User Experience (UX)
Shopping
Business Analysis
Marketing
Customer Relationship Management Crm
Public Speaking
Customer Relationship Management
Claudia Smith Summary
Claudia Smith, based in San Francisco, CA, US, is currently a Director, UX Research, Google Search (AI) Experiences at Google. Claudia Smith brings experience from previous roles at Google and AnswerLab. Claudia Smith holds a MBA @ University of California, Berkeley, Haas School of Business. With a robust skill set that includes User Experience Research, Research, Competitive Analysis, User Experience, Customer Insight and more. Claudia Smith has 5 emails and 1 mobile phone numbers on RocketReach.
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