2008 -
2009 Customer Care and Complaints Consultant @
Clare Walkey Education
Meadowbank Tafe
Certificate 4 (Frontline Management)
2013
-
2013
Ryde TAFE
Diploma (Events Management)
2001
-
2011
Clare Walkey Skills
• Organizing and conducting team meetings, team outings and room maintenance
• Retrieving weekly and monthly machine statistics and completing weekly reports
• Weekly rosters and orders working with Microsoft Office, Word and Excel
• Dealing with staff and patron conflict
• Conducting staff evaluations
• Keeping good relations with external businesses
• Multi-tasking and prioritizing work loads
• Maintaining a good reputation with our clientele and the community
• Time management
• Working within tight budgets and towards high targets
• Staff induction and training
• How to give and receive constructive criticism
How to stay composed when under pressure
Budgets
Customer Service
Gaming
Microsoft Excel
Microsoft Office
Microsoft Word
Weekly Rosters And Orders Working With Microsoft Office
Team Outings And Room Maintenance
Word And Excel
Conducting Staff Evaluations
Maintaining A Good Reputation With Our Clientele And The Community
Staff Induction And Training
Time Management
Keeping Good Relations With External Businesses
Multi Tasking And Prioritizing Work Loads
Dealing With Staff And Patron Conflict
Working Within Tight Budgets And Towards High Targets
Organizing And Conducting Team Meetings
How To Give And Receive Constructive Criticism
Clare Walkey Summary
Clare Walkey, based in Sydney, NSW, AU, is currently a Customer Care Consultant at eBET Group. Clare Walkey brings experience from previous roles at The Australian Hotel and Brewery, Redcape Hotel Group and Anchor Trust, UK. Clare Walkey holds a 2013 - 2013 Certificate 4 in Frontline Management @ Meadowbank Tafe. With a robust skill set that includes • Organizing and conducting team meetings, team outings and room maintenance, • Retrieving weekly and monthly machine statistics and completing weekly reports, • Weekly rosters and orders working with Microsoft Office, Word and Excel, • Dealing with staff and patron conflict, • Conducting staff evaluations and more.
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