Citizens Advice Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Web-based control panel for website hosting.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Microsoft Office 365 provides web, desktop, and mobile apps for outlook, word, excel, powerpoint, onenote, publisher, skype, onedrive, exchange online.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook Business gives the latest news, advertising tips, best practices and case studies to meet the business goals.

Freshsales is a full-fledged CRM for high-velocity sales teams.

DoubleClick is a digital advertising solution from Google.

Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social content across all social media profiles.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text.

Amazon QuickSight is a very fast, cloud-powered BI service to build visualizations, perform ad-hoc analysis, and get business insights.

AWS Glue is a fully managed ETL (extract, transform, and load) service to discover, prepare, and combine data for analytics, machine learning, and application development.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Mouseflow is an online tool that tracks click, mouse movement, and scroll behavior on a website. Unlike other tools, it lets you make smart decisions based on real-world activity. Mouseflow helps improve usability, increase conversions rate, and boost sales.

New Relic One is an entity-centric observability platform that collects and contextualizes all operational data—from any source—and simplifies instrumentation, data ingestion, exploration, correlation, and machine learning-powered analysis to support observability for every organization.

Pandas is an open source Python package that is most widely used for data science/data analysis and machine learning tasks.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

Citrix XenApp is a customers to shape how the future works. They're advancing digital workspace technology to unify and enrich user experience, secure enterprise apps and data, and simplify ITs ability to configure, monitor, and manage todays increasingly complex hybrid and multi-cloud environments.

Docker is an open platform that enables developers and system administrators to create distributed applications.

Google Chromebook is a line of laptops using the Linux-based Chrome OS as its operating system.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

GIS software for creating maps, conducting spatial analysis and sharing intelligent visualizations.

ArcGIS Online is a complete mapping and analysis solution that enables users to connect people, locations, and data using interactive maps.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Chrome is a cross-platform web browser developed by Google.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

Symantec Email Security provides email protection services that warn users about suspected impersonation emails with insights from security email threat analytics.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively. Simple defect-tracking capabilities are often built into integrated source code management environments such as Github or other web-based or locally-installed equivalents. We find organizations turning to Bugzilla when they outgrow the capabilities of those systems - for example, because they want workflow management, or bug visibility control (security), or custom fields.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Deem is a cloud and mobile commerce solution for businesses, enabling them to save, sell and syndicate resulting in lower costs, increased revenue and enhanced customer loyalty.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

GoPayment is a payment management and mobile payment gateway allowing vendors to process credit card transactions via mobile application. The mobile payment platform uses a credit card reader plugin enabling users to processGoPayment amounts and request customer electronic signatures via a touch sensitive screen.

The QuickBooks Online solution puts small businesses in complete control of their accounting and provides free online support, from setup to support. No additional software is required as all accounts are viewed via the online login portal, with custom feeds and charts, custom invoice creation, customer 'Pay Now' button, mobile website allows photographic references and all with auto-synchronization.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Ethnio lets businesses create a screener and schedule participants for research.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information.

Microsoft Forms is an online surveys and polls creator to collect customer feedback, measure employee satisfaction, and organize team events.

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere.

Eventbrite is an event management solution which helps businesses to plan, manage, & grow events through tools such as ticketing, attendee tracking, & marketing.

Google Calendar is an get a button on its browser toolbar that they can easily click to see upcoming events from google calendar, without ever leaving their page. And if they are on sites that have special events encoded, it can click the button to instantly add events to they calendar.

Google Docs is an online word processor that lets client create and format text documents and collaborate with other people in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Google Sheets is a spreadsheet program for data analysis.

LexisNexis offers content-enabled workflow solutions in the legal, risk management, corporate, government, accounting, and academic markets.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Quick Bid is a powerful estimating program that can help almost any construction professional bid jobs faster and more accurately. Bids can be adjusted easily and quickly, allowing you to recalculate last minute addendum changes.

Westlaw helps to build the argument relying on superior legal materials, including: authoritative primary law, exclusive analytical materials, & more.

Wise Systems is an Autonomous Dispatching and Routing solution that empowers operations teams and drivers to improve fleet efficiency and customer service, seamlessly adapting to the everyday challenges they encounter.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2005 is a relational database system which was released in 2005.

Microsoft SQL Server 2008 is a relational database system which was released in 2008.

Microsoft Transact-SQL (T-SQL) is an extension to Microsoft SQL used to interact with relational database.

Sage Group provides small and medium sized company business management software and services.

Tableau Software is a business intelligence and analytics solution that offers a range of integrated products to help users visualize and understand their data.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

PrestaShop is a free, open source e-commerce solution.