CIT Broadband Information

CIT Broadband.com provides accessible, knowledgeable customer support. Our support team consists of all local people focused on supporting Internet applications. We begin with a more complete install, followed by a Quality Assurance Program. This program consists of various aspects including assisting the customer with setting up email accounts, explaining basic connection troubleshooting, follow up calls, and random inspections of our installations by our management team to insure consistent quality. Is The Provider Reliable? Generally speaking any Internet service is not going to be as reliable as your local phone service. The current phone network has been around for over 100 years and has not changed much in the last 50 years. Federal and local taxes have funded much of the cost to make the public phone network more reliable. The Internet on the other hand, has only been around for about 20 years, and continues to undergo rapid growth and change. It is also being built by for profit businesses without government subsidization. The reliability of the network of any Internet Service Provider that has been in business for at least a few years is usually going to be very good. The equipment within their network is designed for reliability, not lowest cost. Well over 90% of the problems with an Internet connection will occur at the customer location. For this reason, the most important factors affecting reliability are how quickly can the Internet Provider diagnose where the problem exists and how quickly can they get someone to the customer location to make the repair if required. Basically, customer support is a key component of reliability. CIT Broadband wants customer support to be a differentiating element between themselves and other High Speed Internet providers. We appreciate every customer! If a customer is not completely satisfied with the first 30 days of service we will refund all of their money. Are There E-mail Limitations? Most Internet Service Providers put tight limitations on the size of the email attachment you can send or receive. They also provide relatively small mailboxes, typically 10MB or less. E-mail is the most widely used Internet application and probably the most important. You don't want to hassle with emails that didn't go through because your mailbox is full or an attachment was too big. CIT allows email attachments as large as 20MB and our mailbox size is 40MB - at least double most other providers.