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Cierra Johnson Location
Detroit, MI, US
Cierra Johnson Work
Team Leader of Quality and Work Force Management @ (April 2025 - Present)
Customer Service Specialist @ (March 2024 - April 2025)
Corporate Trainer @ (March 2022 - February 2024)
Corporate Trainer @ (November 2017 - March 2022)
Customer Service Representative @ (March 2017 - November 2017)
Cierra Johnson Education
Kaplan Career Institute-Detroit
certificate (Medical/Clinical Assistant)
2012-2013
Eastern Michigan University 2007-2010
Communication and Media Arts high school
High School
2004-2007
Cierra Johnson Skills
Accountability
Administration
Administrative Assistance
Attention to Detail
Class Facilitation
Coaching
Coaching & Mentoring
Communication
Communication Training
Computer Literacy
Confidentiality
Critical Thinking
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Documentation
Executive Support
Facilitation
Filing
Front Office
Goal Setting
High Performance Teams
Hospitality
Hotels
Instructional Coaching
Job Aids
Management
Medical Terminology
Microsoft Office
Multitasking
Objectives and Key Results (OKRs)
Onboarding
Oral Communication
Patient Advocacy
People Management
Performance Management
Performance Reviews
Phone Etiquette
Problem Solving
Relationship Building
Sales
Skill Development
Strategy Implementation
Team Building
Teamwork
Time Management
Train the Trainer
Train the Trainer Certified
Training
Training Documentation
Training Material
Troubleshooting
Video Conferencing
Written Communication
Cierra Johnson Summary
Cierra Johnson, based in Detroit, MI, US, is currently a Team Leader of Quality and Work Force Management at Detroit Water & Sewerage Department. Cierra Johnson brings experience from previous roles at Allied Building Services, Majorel, Qualfon and The Detroit News. Cierra Johnson holds a 2012 - 2013 certificate in Medical/Clinical Assistant @ Kaplan Career Institute-Detroit. With a robust skill set that includes Accountability, Administration, Administrative Assistance, Attention to Detail, Class Facilitation and more. Cierra Johnson has 1 emails and 1 mobile phone numbers on RocketReach.
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