CI Squared LLC Information

Your work environment is constantly changing because today, right now, customers are harder to engage with than ever before. Technology is making work much more efficient and much less engaging every single day, and with five generations of people in the workforce, communication is less clear than ever before. Our team understands your communication challenges because we have seen them first hand. With decades of combined experience in customer success, sales, and services teams, we have seen first hand how a lack of emphasis on communication can be detrimental to your company's growth. To be candid, not understanding how to communicate with customers wastes time and money for both yourself and the client, which leads to both of you feeling ineffective, distrustful and frustrated. And maybe you do know how to talk to customers, but not in a way that leaves the customer feeling understood; you might walk away from the conversation feeling unsure of the state of the account. This is why we conducted research on the science behind decision-making and created the most beneficial outline to reach and win the customer: connect, understand, and inspire. This dynamic relationship model allows us to Earn The Right to the customer's trust to hear their real perspective and experience. We implement this through Story telling and Story gathering by giving our customers a foundation and practical implementation exercises, and they leave feeling confident in their own ability to engage with their customers. Not only does this build confidence in your company and product, but in their ability to market and sell your company's growth. CI2 is a team of people who are passionate about communication because we have seen the positive results in their professional and personal lives, and we look forward to see that growth in your organization as well.