Advisory Board Member - Customer Experience Certificate Program @ University of Colorado Boulder - Leeds School of Business (June 2021 - Present)
Director, Implementations @ (October 2016 - April 2019)
Senior Manager, Partner Operations @ (August 2015 - October 2016)
Senior Manager, Partner Operations @ (March 2009 - August 2015)
Manager, @Home Implementations @ (March 2008 - March 2009)
Manager, Governance and Quality @ (December 2006 - March 2008)
Program Manager, Information Management @ (February 2006 - December 2006)
Supervisor, Customer Finance Operations @ (June 2005 - January 2006)
Senior Manager, Retention Operations @ (July 2001 - June 2002)
Manager Ii, Customer Retention @ (July 2000 - January 2001)
Chuck Andrus Education
State University of New York - Jefferson 1989-1991
Chuck Andrus Skills
Quality Assurance
Competitive Analysis
Program Management
Customer Retention
Vendor Management
Employee Engagement
Call Center Development
Outsourced Solutions
Project Management
Contact Center Management
Negotiation
Management Consulting
Virtual Teams
Process Improvement
Leadership
Call Center
Telecommunications
Performance Management
Management
Outsourcing
Cultural Transformation
Workforce Management
Business Process Improvement
Incentive Programs
Call Centers
Team Building
Customer Service
Team Leadership
Customer Satisfaction
Business Strategy
Training
Business Analysis
Change Management
Sales
Vendor Relationship Management
Contact Centers
Organizational Leadership
Global Management
Note Taking
OneNote
Personal Development
Self-esteem
Meeting Planning
Leading Meetings
Career Management
Time Management
Agile Project Management
Operations Management
Scrum
Project Leadership
Chuck Andrus Summary
Chuck Andrus, based in Denver, CO, US, is currently a Vice President, Implementations at 24-7 Intouch. Chuck Andrus brings experience from previous roles at University of Colorado Boulder - Leeds School of Business, 24-7 Intouch, Apria Healthcare and Viasat Inc.. Chuck Andrus holds a 1989 - 1991 State University of New York - Jefferson. With a robust skill set that includes Quality Assurance, Competitive Analysis, Program Management, Customer Retention, Vendor Management and more. Chuck Andrus has 2 emails and 1 mobile phone numbers on RocketReach.
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