Board Member @ Alpha Cloud USA (September 2021 - February 2025)
Strategic Account Director @ (February 2023 - January 2025)
Account Executive @ (June 2021 - February 2023)
Contract Employee - Global Contact Center Practice @ (September 2020 - July 2021)
Global Leader Contact Center Sales @ (September 2019 - September 2020)
Leader, Contact Center RPA Strategy @ (September 2018 - September 2019)
Member of the Board of Directors @ WebRTC Strategies (January 2013 - January 2019)
Contact Center, Conversational AI Architect @ (November 2016 - September 2018)
Customer Engagement Management Practice @ (March 2016 - September 2018)
President and Managing Consultant @ Enterprise Telemetry, Inc. (January 2007 - January 2013)
President and Managing Consultant @ VCTI, Inc (January 1997 - January 2009)
Senior Manager @ (February 1993 - January 1997)
Senior Manager @ (February 1990 - January 1993)
Sales @ Nortel (January 1986 - January 1990)
Christopher Vitek Education
Towson University
BS (Economics)
Christopher Vitek Skills
chatgpt
Artificial Intelligence (AI)
Antiriciclaggio
Ad Optimization
ERP
Competitive Analysis
Executive Management
Salesforce.com
Customer Experience
Oracle CRM
Incontact
Technology
Genesys
Call Center
RFP
Cisco Call Manager
VoIP
Contact Center Design
H.323
Avaya
C4c
Telecommunications
ACT CRM
CTI
Process Improvement
Cebp
CRM Integration
Ipa
Strategic Planning
Microsoft Dynamics
Workforce Management
SIP
Salesforce.com Consulting
Process Mapping
Management Consulting
IVR
ACD
Cisco UCS
Contact Centers
Professional Services
Pharmaceuticals
Managed Services
Cloud Applications
Aspect Acd
SugarCRM
Change Management
Solution Design
BMC Remedy
JavaScript
Telephony
C++
Microsoft CRM
Business Strategy
SaaS
WebRTC
Wireless
VB.NET
Unified Communications
Integration
CRM
Siebel
Process Optimization
SAP CRM
Christopher Vitek Summary
Christopher Vitek, based in Annapolis, MD, US, is currently a Senior Consultant, Customer Experience and Agentic Automation at Leaden Associates, Inc.. Christopher Vitek brings experience from previous roles at Bethany UMC, Alpha Cloud USA, Waterfield Tech and Twilio. Christopher Vitek holds a BS in Economics @ Towson University. With a robust skill set that includes chatgpt, Artificial Intelligence (AI), Antiriciclaggio, Ad Optimization, ERP and more. Christopher Vitek has 2 emails and 1 mobile phone numbers on RocketReach.
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