Christopher Shaw Email & Phone Number
Director, Product Owner @ Prudential Financial
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Christopher Shaw Location
- Willow Grove, PA, US
Christopher Shaw Work
- Director, Product Owner @ (December 2023 - Present)
- Director of Operational Excellence @ (January 2023 - December 2023)
- Manager of Continuous Improvement @ (June 2020 - January 2023)
- Associate Manager of Process Management @ (June 2018 - June 2020)
- Associate Manager, Group Insurance Contact Center @ (February 2015 - June 2018)
- Service Team Specialist, Annuities Contact Center @ (June 2011 - February 2015)
- Customer Service Representative, Annuities Contact Center @ (October 2008 - June 2011)
- Young Adults Ministry Coordinator @ Chelten a church of hope (September 2018 - September 2021)
Christopher Shaw Education
- Eastern University
BA (Theology/Theological Studies)
2004-2008
Christopher Shaw Skills
- Agile Methodologies
- Analytical Skills
- Attention to Detail
- Business Analysis
- Business Process Improvement
- Business Systems Analysis
- Business Transformation
- Capacity Planning
- Change Management
- Coaching
- Communication
- Conflict Resolution
- Consensus Building
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- DMAIC
- Data Analytics
- Decision-Making
- Employee Engagement
- Financial Services
- IT Business Analysis
- Insurance
- Leadership
- Lean Six Sigma
- Management
- Mentoring
- Metrics Analysis
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Power BI
- Operations
- Operations Management
- Performance Metrics
- Performance Reviews
- Phone Etiquette
- PowerPoint
- Presentation Skills
- Problem Solving
- Process Improvement
- Project Management
- Public Speaking
- REST APIs
- Requirements Analysis
- Service Levels
- Service-Level Agreements (SLA)
- SharePoint
- Storytelling
- Team Building
- Team Leadership
- Team Management
- Training
- Vendor Management
- Visio
- Workforce Management
Christopher Shaw Summary
- Christopher Shaw, based in Willow Grove, PA, US, is currently a Director, Product Owner at Prudential Financial. Christopher Shaw brings experience from previous roles at Prudential Financial. Christopher Shaw holds a 2004 - 2008 BA in Theology/Theological Studies @ Eastern University. With a robust skill set that includes Agile Methodologies, Analytical Skills, Attention to Detail, Business Analysis, Business Process Improvement and more. Christopher Shaw has 4 emails and 2 mobile phone numbers on RocketReach.
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