Christian D. Email
Manila Site Lead @ HCL America, Inc.
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Christian D. Location
- Antipolo, PH
Christian D. Work
- 2026 -now Manila Site Lead @
- 2024 -now Senior Manager @
- 2024 -2024 Service Delivery Manager @
- 2024 -2024 Quality and Continuous Improvement Manager @
- 2022 -2024 ITSM Manager @
- 2022 -2022 Senior Application Development Consultant @
Christian D. Education
- University of the Philippines
Bachelor of Science - BS (Biology)
Christian D. Skills
- People Management
- Escalations Management
- Managed Services
- ITIL
- Operations Management
- Client Relations
- Continuous Improvement
- Service Desk Management
- Service Delivery Management
- Employee Engagement
- Incident Management
- Major Incident Management
- Change Management
- Process Improvement
- Time Management
- Customer Experience
- Quality Assurance
- Quality Management
- Quality Auditing
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Data Analysis
- Root Cause Analysis
- Trend Analysis
- Variance Analysis
- Microsoft Excel
- Excel Pivot
- Google Data Studio
- Google Sheets
- Google Slides
- Data Analytics
- Microsoft Office
- Analytical Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Publisher
- Adobe Premiere Pro
- Adobe Illustrator
- Adobe Photoshop
- After Effects
- Microsoft Power BI
- Visio
- Six Sigma
- Minitab
- Management
- Project Management
- Process Optimization
- Leadership
- Presentation Skills
- Strategic Planning
- Lean Six Sigma
- Team Management
- Business Analysis
- Agile Methodologies
- Requirements Analysis
- Benefits Realisation
- Requirements Gathering
- BPMN
- Business Process Analysis
- Business Strategy
Christian D. Summary
- Christian D., based in Antipolo, PH, is currently a Manila Site Lead at HCLTech. Christian D. brings experience from previous roles at HCLTech, HGS - Hinduja Global Solutions and Accenture in the Philippines. Christian D. holds a Bachelor of Science - BS in Biology @ University of the Philippines. With a robust skill set that includes People Management, Escalations Management, Managed Services, ITIL, Operations Management and more. Christian D. has 2 emails on RocketReach.
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