Chris Vale Email
Head of Workforce Management and Business Intelligence @ Outworx Contact Centre
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Chris Vale Work
- Head of Workforce Management and Business Intelligence @ (September 2024 - Present)
- Head of Workforce Management and Business @ Impact Business Partnerships (March 2024 - September 2024)
- Managing Executive Shared Services @ (November 2022 - August 2023)
- Head Of Global Planning @ (June 2017 - November 2022)
- Director and Owner @ PPP Management Consulting (August 2011 - May 2017)
- IVR Consultant @ iD Mobile part of Carphone Warehouse (May 2016 - February 2017)
- Back Office Resource Planning Consultant @ (January 2016 - May 2016)
- IVR Consultant @ iD Mobile part of Carphone Warehouse (March 2015 - September 2015)
- Resource Planning and Customer Experience Consultant @ Old Mutual Wealth (November 2011 - March 2015)
- Interim Planning and Resource Manager @ (May 2009 - November 2011)
- Senior Contact Centre and Telephony Manager @ (January 2004 - November 2008)
- Resource and Scheduling Manager @ CJ Garland & Co Ltd. (December 2000 - January 2004)
Chris Vale Skills
- Service Management
- Sales
- Resource Management
- Benchmarking
- Stakeholder Management
- Operations Management
- Service Improvement
- Project Delivery
- Operating Budgets
- Risk Management
- Project Planning
- Data Analysis
- System Administration
- Telecommunications
- Project Management
- Strategic Planning
- CRM
- System Design
- Volumetric Analysis
- Outsourcing
- Business Transformation
- IVR
- Resource Modelling
- Public Sector
- Contact Centers
- Local Government
- VBA
- Performance Improvement
- Forecasting
- Business Process Improvement
- Management
- Workforce Planning
- Analysis
- BPO
- Customer Service
- Scheduling
- Business Process Mapping
- Team Leadership
- Telephony
- Analytics
- Training
- Performance Management
- Customer Experience
- Workforce Management
- Change Management
- Service Delivery
- Central Government
- Call Centers
- Management Consulting
Chris Vale Summary
- Chris Vale, is currently a Head of Workforce Management and Business Intelligence at Outworx Contact Centre. Chris Vale brings experience from previous roles at Impact Business Partnerships, CCI South Africa and PPP Management Consulting. With a robust skill set that includes Service Management, Sales, Resource Management, Benchmarking, Stakeholder Management and more. Chris Vale has 2 emails on RocketReach.
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Top Outworx Contact Centre Employees
Natasha Botha
Head Of Training And Development
Durban, KZN, ZA
Antony Stafford
Chief Commercial Officer
KwaZulu-Natal, South Africa
Jared Hoekstra
Chief Operating Officer
Durban, KZN, ZA
Harish Singh
Information Technology Service Delivery Manager
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Barry Lewin
Sports Engagement and Development Coach
South Africa
Brent Steyn
Chief Financial Officer
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Ashni Subramoney
Finance and Payroll
Durban, KZN, ZA
Kyle Pugin
Head of I.T
Durban, KZN, ZA
Faieza Moosa
Specialist Recruitment Manager
KwaZulu-Natal, South Africa
Desern Pillay
Information Technology Team Lead
Durban, KZN, ZA
Tiny Majozi
Learning And Development Specialist
Durban, KZN, ZA
Shamima Dawood
Head of Compliance
Durban, KZN, ZA
Shenay Harrilal
Head of Talent Acquisition
Durban, KZN, ZA
Jacques Botha
Chief Technology Officer
Gauteng, South Africa
Robin Hoekstra
CEO
Durban, KZN, ZA
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