Chris Vale Email
Head of Workforce Management and Business Intelligence @ Outworx Contact Centre
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Chris Vale Work
- 2024 -now Head of Workforce Management and Business Intelligence @
- 2024 -2024 Head of Workforce Management and Business @ Impact Business Partnerships
- 2022 -2023 Managing Executive Shared Services @
- 2017 -2022 Head Of Global Planning @
- 2011 -2017 Director and Owner @ PPP Management Consulting
- 2016 -2017 IVR Consultant @ iD Mobile part of Carphone Warehouse
- 2016 -2016 Back Office Resource Planning Consultant @
- 2015 -2015 IVR Consultant @ iD Mobile part of Carphone Warehouse
- 2011 -2015 Resource Planning and Customer Experience Consultant @ Old Mutual Wealth
- 2009 -2011 Interim Planning and Resource Manager @
- 2004 -2008 Senior Contact Centre and Telephony Manager @
- 2000 -2004 Resource and Scheduling Manager @ CJ Garland & Co Ltd.
Chris Vale Skills
- Service Management
- Sales
- Resource Management
- Benchmarking
- Stakeholder Management
- Operations Management
- Service Improvement
- Project Delivery
- Operating Budgets
- Risk Management
- Project Planning
- Data Analysis
- System Administration
- Telecommunications
- Project Management
- Strategic Planning
- CRM
- System Design
- Volumetric Analysis
- Outsourcing
- Business Transformation
- IVR
- Resource Modelling
- Public Sector
- Contact Centers
- Local Government
- VBA
- Performance Improvement
- Forecasting
- Business Process Improvement
- Management
- Workforce Planning
- Analysis
- BPO
- Customer Service
- Scheduling
- Business Process Mapping
- Team Leadership
- Telephony
- Analytics
- Training
- Performance Management
- Customer Experience
- Workforce Management
- Change Management
- Service Delivery
- Central Government
- Call Centers
- Management Consulting
Chris Vale Summary
- Chris Vale, is currently a Head of Workforce Management and Business Intelligence at Outworx Contact Centre. Chris Vale brings experience from previous roles at Impact Business Partnerships, CCI South Africa and PPP Management Consulting. With a robust skill set that includes Service Management, Sales, Resource Management, Benchmarking, Stakeholder Management and more. Chris Vale has 2 emails on RocketReach.
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Top Outworx Contact Centre Employees
Natasha Botha
Head Of Training And Development
Durban, KZN, ZA
Antony Stafford
Chief Commercial Officer
KwaZulu-Natal, South Africa
Barry Lewin
Sports Engagement and Development Coach
South Africa
Phil Davis
Chief Executive Officer
Durban, KZN, ZA
Ashni Subramoney
Finance and Payroll
Durban, KZN, ZA
Faieza Moosa
Specialist Recruitment Manager
KwaZulu-Natal, South Africa
Nompilo Mbatha
Project Document Controller
Durban, KZN, ZA
Rob Duke
Head of Projects
Durban, KZN, ZA
Jacques Botha
Chief Technology Officer
Gauteng, South Africa
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