Chris Utley Email
Major Incident Manager
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Chris Utley Location
- Plano, TX, US
Chris Utley Work
- Major Incident Manager @ HCLTech (Contract via Alchemy Software Solutions) (September 2025 - Present)
- Critical Incident Specialist @ Southwest Airlines (July 2023 - August 2025)
- Escalation Manager and Shift Lead @ (September 2022 - July 2023)
- Critical Incident Manager @ (April 2022 - September 2022)
- Incident Manager @ Cognizant (on assignment at Freddie Mac) (July 2021 - March 2022)
- Major Incident Manager Shift Lead @ HCL/State Street (Contract through Cynet Systems) (January 2021 - June 2021)
- Incident and Problem Manager @ (August 2019 - November 2019)
- Senior Incident Manager @ (November 2018 - May 2019)
- Business System Analyst @ Toyota Financial Services (Contract through Fortis Talent) (May 2016 - April 2018)
- Service Center Analyst @ (June 2012 - April 2016)
- Senior Data Services Analyst @ (September 2004 - June 2012)
- Sr. Computer Operator @ IBM Global Services (September 2001 - September 2004)
- Software Tester @ (June 1998 - September 2001)
Chris Utley Education
- Grambling State University
Bachelor of Arts - BA (Theatre/Theater)
1991-1995
Chris Utley Skills
- Business Analysis
- Business Process Improvement
- Business Requirements
- Change Management
- Change Requests
- Communication
- Copy Editing
- Copywriting
- Creative Writing
- Customer Engagement
- Customer Service
- Data Conversion
- Documentation
- F5 BigIP
- HP Business Service Management
- IT Operations
- IT Service Management
- ITIL
- Incident Management
- Incident Response
- Interpersonal Skills
- Major Incident Management
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Problem Management
- Production Support
- Public Speaking
- Relationship Building
- Report Writing
- Request Tracker
- Requirements Gathering
- Service Delivery
- ServiceNow
- SharePoint
- Software Development Life Cycle (SDLC)
- Software Implementation
- Software Installation
- Technical Writing
- Training
- Unix
- User Acceptance Testing
- Visio
- Windows Server
Chris Utley Summary
- Chris Utley, based in Plano, TX, US, is currently a Major Incident Manager at HCLTech (Contract via Alchemy Software Solutions). Chris Utley brings experience from previous roles at Southwest Airlines, Securonix and Cognizant (on assignment at Freddie Mac). Chris Utley holds a 1991 - 1995 Bachelor of Arts - BA in Theatre/Theater @ Grambling State University. With a robust skill set that includes Business Analysis, Business Process Improvement, Business Requirements, Change Management, Change Requests and more.
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