2000 -
2007 Account Director for Speech Analytics and Recording Technologies @
1997 -
1999 Account Manager (Contact Centre and UC Technologies) @
1989 -
1997 Major Account Manager (Contact Centre and Telephony) @
1980 -
1989 Manager Customer Service @
Chris Thomas Education
University of the West of England
HND (Communications Engineering)
University of the West of England - Bristol Business School
DMS (Postgraduate Diploma in Management)
West Glamorgan Institute of Higher Education
ONC (Telecommunications)
Chris Thomas Skills
Contact Centers
Unified Communications
Call Logging
CTI
ACD
Telephony
Speech Analytics
Workforce Management
Performance Management
Speech Recognition
Management
Optimising
VoIP
Workforce Optimisation
Desktop Analytics and Automation
Knowledge Management
PCI Standards
Solution Selling
Call Center
E-Learning
Professional Services
SaaS
Enterprise Software
eLearning
Robotic Process Automation
Customer Relationship Management (CRM)
Customer Experience Transformation
RPA
Customer Relationship Management Crm
Communications
Sales
E Learning
Customer Relationship Management
Chris Thomas Summary
Chris Thomas, based in Bristol, England, GB, is currently a Premises and Facilities Manager at Bristol Old Vic Theatre School. Chris Thomas brings experience from previous roles at , Maximise IT Solutions Ltd - SmartFlow, NICE Ltd and CallMiner. Chris Thomas holds a HND in Communications Engineering @ University of the West of England. With a robust skill set that includes Contact Centers, Unified Communications, Call Logging, CTI, ACD and more. Chris Thomas has 1 emails on RocketReach.
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