Account Director for Speech Analytics and Recording Technologies @ (February 2000 - May 2007)
Account Manager (Contact Centre and UC Technologies) @ (January 1997 - October 1999)
Major Account Manager (Contact Centre and Telephony) @ (June 1989 - January 1997)
Manager Customer Service @ (July 1980 - March 1989)
Chris Thomas Education
West Glamorgan Institute of Higher Education
ONC (Telecommunications)
University of the West of England
HND (Communications Engineering)
University of the West of England - Bristol Business School
DMS (Postgraduate Diploma in Management)
Chris Thomas Skills
Contact Centers
Unified Communications
Call Logging
CTI
ACD
Telephony
Speech Analytics
Workforce Management
Performance Management
Speech Recognition
Management
Optimising
VoIP
Workforce Optimisation
Desktop Analytics and Automation
Knowledge Management
PCI Standards
Solution Selling
Call Center
E-Learning
Professional Services
SaaS
Enterprise Software
eLearning
Robotic Process Automation
Customer Relationship Management (CRM)
Customer Experience Transformation
RPA
Customer Relationship Management Crm
Communications
Sales
E Learning
Customer Relationship Management
Chris Thomas Summary
Chris Thomas, based in Bristol, England, GB, is currently a Premises and Facilities Manager at Bristol Old Vic Theatre School. Chris Thomas brings experience from previous roles at Freelance, Maximise IT Solutions Ltd - SmartFlow, NICE Ltd and CallMiner. Chris Thomas holds a ONC in Telecommunications @ West Glamorgan Institute of Higher Education. With a robust skill set that includes Contact Centers, Unified Communications, Call Logging, CTI, ACD and more. Chris Thomas has 1 emails on RocketReach.
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