Chris Smith Email & Phone Number
Director of Customer Service @ eCampus.com
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Chris Smith Location
- Lexington, KY, US
Chris Smith Work
- Director of Customer Service @ (April 2010 - Present)
- Senior Manager, Product Technical Support @ (August 2007 - April 2010)
- Customer Service and Sales Support Manager @ (June 1995 - August 2007)
Chris Smith Education
- BCHS 1984-1986
- University of Phoenix
BS Business Management
2001 - Villanova University
Certification (Project Management)
2002 - Six Sigma Lean
White Belt
Chris Smith Skills
- ACD Management
- Analytical Skills
- Business Process Improvement
- Call Center
- Call Center Administration
- Call Centers
- Change Management
- Coaching
- Contact Center Management
- Customer Experience
- Customer Interaction Management
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Key Performance Indicators
- Leadership
- Management
- Negotiation
- Operations Management
- Outsourcing Management
- People Management
- Performance Improvement
- Quality Assurance
- Quality Management
- Team Building
- Team Leadership
- Process Improvement
- Sales
Chris Smith Summary
- Chris Smith, based in Lexington, KY, US, is currently a Director of Customer Service at eCampus.com. Chris Smith brings experience from previous roles at Cengage Learning and Thomson Learning (now Cengage Learning). Chris Smith holds a 1984 - 1986 BCHS. With a robust skill set that includes ACD Management, Analytical Skills, Business Process Improvement, Call Center, Call Center Administration and more. Chris Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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