Technical Support Engineer @ (January 2008 - Present)
Customer Care Team Lead, Formerly Plumtree Software @ (January 2001 - January 2008)
ACD Analyst, formerly SBC Services Inc. @ (January 1999 - January 2001)
Customer Support Engineer @ (January 1998 - January 1999)
Customer Service Manager @ The Mittelman Group (January 1992 - January 1994)
Cheryl Colbert Education
DeVry
BS (Telecommuications Mgmt, Network and Telephony)
1994-1997
Cheryl Colbert Skills
ITIL v3 Foundations Certified
Technical Support
Call Centers
Training Videos
Network Security
Telephony
Customer Support
Cloud Computing
Cisco Technologies
TCP/IP
Telecommunications
VoIP
Virtualization
Integration
Cheryl Colbert Summary
Cheryl Colbert, based in Merced, CA, US, is currently a Senior Technical Analyst at Oracle. Cheryl Colbert brings experience from previous roles at Oracle, BEA Systems, AT&T and Cisco Systems. Cheryl Colbert holds a 1994 - 1997 BS in Telecommuications Mgmt, Network and Telephony @ DeVry. With a robust skill set that includes ITIL v3 Foundations Certified, Technical Support, Call Centers, Training Videos, Network Security and more. Cheryl Colbert has 1 emails and 1 mobile phone numbers on RocketReach.
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