2019 -
2020 IT Service Improvement and Change Manager @
2017 -
2019 Service Delivery Manager @
2015 -
2017 Service Delivery Manager @
2014 -
2015 Service Account Manager (Strategic Accounts) @
2012 -
2014 Strategic Account Support Manager @
2005 -
2012 Executive Assistant @
Charlotte Knight Education
St Crispin's 6th Form 2003
-
2005
Charlotte Knight Skills
IT Service Management
Leadership
Business Process Improvement
CRM
Service Delivery
Change Management
Strategy
Business Analysis
ITIL
Project Management
Business Development
Customer Retention
Account Management
Managed Services
Microsoft Office
Customer Service
Time Management
Building Relationships
Negotiation
Service Design
Service Optimization
Microsoft Azure
ServiceNow Administration
Databases
Customer Satisfaction
User Experience
Teamwork
PowerPoint
New Business Development
Virtual Assistance
Team Building
Performance Management
Photoshop
Visio
Service Improvement
Microsoft Excel
SharePoint
Business Process
Sourcing
Customer Relationship Management Crm
PRINCE2
Team Leadership
Process Improvement
Project Planning
Solution Selling
Windows 7
Sales Management
Administrative Assistants
Budgets
Team Management
Research
Outlook
Microsoft Word
Sales
Customer Relationship Management
Charlotte Knight Summary
Charlotte Knight, based in Newbury, West Berkshire, United Kingdom, is currently a Group Head of IT Operations at Midwich Group PLC. Charlotte Knight brings experience from previous roles at Midwich Group PLC, Support Revolution and McLaren Group. Charlotte Knight holds a 2003 - 2005 St Crispin's 6th Form. With a robust skill set that includes IT Service Management, Leadership, Business Process Improvement, CRM, Service Delivery and more. Charlotte Knight has 1 emails on RocketReach.
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