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Charan M Location
Artesia, CA, US
Charan M Work
2025 -now Assistant Vice President @
2022 -now Director Of Technology @
2022 -2025 Director Of Technology @
2019 -2022 Program Manager @
2019 -2019 Manager @
2019 -2019 Life Planner @
2018 -2019 Manager Professional Services @
2015 -2018 Service Delivery Manger, Professional Services @
2013 -2015 Program Manager and Process Engineer @
2011 -2013 Service Segment Manager @
2010 -2012 Technical Solutions Consultant @
2010 -2011 Technical Solutions Consultant @
2008 -2010 Technical Lead @
2005 -2008 Technical Support Supervisor and Agent Support Group @
2004 -2005 Technical Support Representative @
Charan M Education
NIM
Diploma In Management (A+)
2005-2006
Bangalore University
Mechanical Engineering (Mechanical Engineering)
2000-2004
Army High School
Charan M Skills
Customer Experience Management
Information Technology
Project Delivery
IT Transformation
Customer Support
Infrastructure
Service Desk
Technology Management
Salesforce.com
IT Management
Customer Satisfaction
IT Outsourcing
Offshore Outsourcing
Microsoft Azure
SOC 2
HITRUST
Disaster Recovery
Contact Center Management
Strategy
Salesforce.com Administration
ITIL
Service Delivery
IT Service Management
Project Management
Change Management
Program Management
Vendor Management
Outsourcing
IT Operations
Service Management
Contact Center Operations
ITIL v3 Foundations Certified
Leadership
PMP
CRM
Project Team Management
Team Management
Customer Relationship Management (CRM)
JIRA
Sales Force Alignment
Customer Service Management
Customer Service
Risk Management
Technology Change Management
MS Project
Service-Level Agreements (SLA)
Management
Incident Management
Pre-sales
Business Analysis
Technical Support
Business Process Improvement
Customer Experience
Talent Management
Digital Transformation
Operations Management
Charan M Summary
Charan M, based in Artesia, CA, US, is currently a Assistant Vice President at Infinite Computer Solutions. Charan M brings experience from previous roles at Infinite Computer Solutions and Transact Global. Charan M holds a 2005 - 2006 Diploma In Management in A+ @ NIM. With a robust skill set that includes Customer Experience Management, Information Technology, Project Delivery, IT Transformation, Customer Support and more. Charan M has 2 emails and 1 mobile phone numbers on RocketReach.
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