Chapman Lam Email
Head of Customer Engagement @ FWD Insurance
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Chapman Lam Location
- Hong Kong
Chapman Lam Work
- 2017 - now Head of Customer Engagement @
- 2001 - now Chairman and Board Of Director @ Hong Kong Customer Contact Association
- 2007 - 2017 Regional Head, Customer Experience @
- 2005 - 2006 Regional Head, Contact Centre @
- 2004 - 2005 Regional Head of Operations @
- 2000 - 2004 Head of Customer Services @
- 1996 - 1999 Customer Sevices Manager @
- 1991 - 1996 Contact Centre Representative @
Chapman Lam Education
- The Hong Kong Polytechnic University
Master of Science (MSc) (Information System)
1999 - 2012 - Hong Kong Baptist University
Bachelor of Business Administration (BBA) (Business Administration and Management, General)
1991 - 1994
Chapman Lam Skills
- Call Centers
- CRM
- Customer Service
- Direct Marketing
- Strategy
- Business Process Improvement
- Customer Experience
- Outsourcing
- Business Development
- Sales Operations
- Leadership
- Start-ups
- Sales Management
- Business Planning
- Marketing Strategy
- Insurance
- Risk Management
- Project Management
- Business Strategy
- Start Ups
- Management
- Training
- Team Management
- Public Speaking
- Financial Services
- Microsoft Office
- Change Management
- Microsoft Word
- Customer Relationship Management Crm
- Strategic Planning
- Customer Relationship Management
Chapman Lam Summary
- Chapman Lam, based in Hong Kong, is currently a Head of Customer Engagement at FWD Insurance. Chapman Lam brings experience from previous roles at Hong Kong Customer Contact Association, Aegon Insights, 信諾集團 and CPP Group plc. Chapman Lam holds a 1999 - 2012 Master of Science (MSc) in Information System @ The Hong Kong Polytechnic University. With a robust skill set that includes Call Centers, CRM, Customer Service, Direct Marketing, Strategy and more. Chapman Lam has 2 emails on RocketReach.
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