Strategic Planning and Reporting Analyst @ (June 2018 - Present)
Dialer Campaign Productivity Specialist @ (July 2017 - June 2018)
Technical Consultant @ (January 2015 - July 2017)
Senior Workforce Management Specialist @ (March 2013 - January 2015)
Senior Customer Service Representative @ (October 2010 - March 2013)
Chad Pierce Education
Capital University
Bachelor's degree (Political Science and Government)
1998-2003
Chad Pierce Skills
Data Analysis
SQL
Workforce Planning
Workforce Management
Workforce Analytics
Crystal Reports
IVR
Microsoft Office
Microsoft Excel
Scheduling
Software Troubleshooting
Outbound Marketing
Load Etl
Strategic Planning
Contact Centers
Training
Customer Service
Extract
Optimising
Management
Transform
Microsoft Power Bi
Chad Pierce Summary
Chad Pierce, based in Fremont, MI, US, is currently a Manager Workforce Management at Gerber Life Insurance Company. Chad Pierce brings experience from previous roles at Gerber Life Insurance Company. Chad Pierce holds a 1998 - 2003 Bachelor's degree in Political Science and Government @ Capital University. With a robust skill set that includes Data Analysis, SQL, Workforce Planning, Workforce Management, Workforce Analytics and more. Chad Pierce has 1 emails and 3 mobile phone numbers on RocketReach.
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