Strategic Planning and Reporting Analyst @ (June 2018 - Present)
Dialer Campaign Productivity Specialist @ (July 2017 - June 2018)
Technical Consultant @ (January 2015 - July 2017)
Senior Workforce Management Specialist @ (March 2013 - January 2015)
Senior Customer Service Representative @ (October 2010 - March 2013)
Chad Pierce Education
Capital University
Bachelor's degree (Political Science and Government)
1998-2003
Chad Pierce Skills
Business Process Improvement
Call Routing
Contact Centers
Crystal Reports
Customer Service
Data Analysis
Data Analytics
Data Pipelines
Extract, Transform, Load (ETL)
IVR
Insurance
Management
Microsoft Excel
Microsoft Office
Microsoft Power BI
Optimising
Outbound Marketing
SQL
Scheduling
Software Troubleshooting
Strategic Planning
Training
Workforce Analytics
Workforce Management
Workforce Performance
Workforce Planning
Load Etl
Extract
Transform
Chad Pierce Summary
Chad Pierce, based in Fremont, MI, US, is currently a Manager Workforce Management at Gerber Life Insurance Company. Chad Pierce brings experience from previous roles at Gerber Life Insurance Company. Chad Pierce holds a 1998 - 2003 Bachelor's degree in Political Science and Government @ Capital University. With a robust skill set that includes Business Process Improvement, Call Routing, Contact Centers, Crystal Reports, Customer Service and more. Chad Pierce has 1 emails and 3 mobile phone numbers on RocketReach.
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