Celia Thomas Email & Phone Number
Contact Center and CX Strategy Leader @ CH Consulting Group
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Celia Thomas Location
- Ocala, FL, US
Celia Thomas Work
- 2025 -now Contact Center and CX Strategy Leader @
- 2021 -now Director of Contact Center Operations @
- 2023 -now Director of Client Success @
- 2023 -2025 Director of Client Success @
- 2019 -2021 Manager of Contact Center Operations @
- 2019 -2019 Executive Account Manager @
- 2015 -2019 Operations Manager @
- 2015 -2015 Recruiter @
Celia Thomas Education
- College of Central Florida
Bachelor's degree (Business and Organizational Management)
2016-2018
Celia Thomas Skills
- Business Leadership
- Human Resources (HR)
- Call Center Administration
- Teamwork
- Business Process Outsourcing (BPO)
- Retention Strategies
- Contact Center Management
- Call Center Development
- Project Management
- Communication
- Presentation Skills
- Account Management
- Client Relations
- Customer Relationship Management (CRM)
- Client Services
- Recruiting
- Sales Operations
- Fundraising
- Payroll
- Staff Management
- Verification
- Training
- Staff Retention
- Advertising
- Administrative Assistants
- Office Management
- Program Management
- Coaching
- Time Management
- Sales
- Agent Development
- Office Administration
- Manage Client Relationships
- CRM
- Call Centers
- Customer Retention
- Customer Service
- Customer Satisfaction
- Leadership
- Management
- Team Building
- Team Leadership
- Sales Management
- Customer Experience
- New Business Development
- Operations Management
- Salesforce.com
- Cold Calling
- B2B
- Contact Centers
- Business Development
- Strategic Planning
- Marketing
- Microsoft Excel
- Public Speaking
- Microsoft Word
- Microsoft Office
Celia Thomas Summary
- Celia Thomas, based in Ocala, FL, US, is currently a Contact Center and CX Strategy Leader at CH Consulting Group. Celia Thomas brings experience from previous roles at DialAmerica and Aucera. Celia Thomas holds a 2016 - 2018 Bachelor's degree in Business and Organizational Management @ College of Central Florida. With a robust skill set that includes Business Leadership, Human Resources (HR), Call Center Administration, Teamwork, Business Process Outsourcing (BPO) and more. Celia Thomas has 3 emails and 2 mobile phone numbers on RocketReach.
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