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Cedar Coleman Location
San Marcos, CA, US
Cedar Coleman Work
Vice President of Customer Support Operations @ (June 2023 - Present)
Senior Director of Telecommunications @ (March 2022 - June 2023)
Director of Carrier Operations and Technical Product Management @ (November 2016 - March 2022)
Director - Customer Care and Operations @ (September 2014 - April 2019)
Director of Professional Hosting Services - Customer Care @ (June 2013 - June 2014)
Senior Director of Hosting Operations @ (January 2012 - May 2013)
Senior Director of Product Operations @ (October 2010 - January 2012)
Director of Hosting Support - Customer Care @ (June 2009 - October 2010)
Director of Inbound Customer Care Operations @ (January 2008 - June 2009)
Outbound Customer Care Floor Manager @ (July 2007 - December 2007)
Sales and Support Floor Manager @ (July 2006 - July 2007)
Sales and Support Supervisor @ (March 2005 - January 2006)
Mortgage Loan Specialist @ (June 2004 - March 2005)
Cedar Coleman Education
Northern Arizona University-The W. A. Franke College of Business
BSBA (Management)
1999-2003
Cedar Coleman Skills
Call Centers
Management
CRM
Customer Retention
Customer Experience
E-commerce
Sales
Leadership
Customer Service
Marketing
Web Hosting
Call Center
Leadership Development
Product Management
Coaching
Team Building
Online Advertising
Cross-functional Team Leadership
Team Leadership
Recruiting
Social Media
Business Development
Project Management
Cloud Computing
Process Improvement
Vendor Management
SaaS
Selling Skills
Training
Lead Generation
Salesforce.com
Customer Satisfaction
Strategic Partnerships
Start-ups
Strategy
Online Marketing
Competitive Analysis
Business Analysis
Account Management
Selling
Product Marketing
Web Analytics
Analytics
Team Management
Change Management
ITIL
Sales Management
Sales Management Coaching
Sales Operations
E Commerce
Banking
Start Ups
Cedar
Microsoft Office
Cross Functional Team Leadership
Credit
Mortgage
Cedar Coleman Summary
Cedar Coleman, based in San Marcos, CA, US, is currently a Vice President of Customer Support Operations at ujet.cx. Cedar Coleman brings experience from previous roles at ujet.cx, GoDaddy and FreedomVoice. Cedar Coleman holds a 1999 - 2003 BSBA in Management @ Northern Arizona University-The W. A. Franke College of Business. With a robust skill set that includes Call Centers, Management, CRM, Customer Retention, Customer Experience and more. Cedar Coleman has 3 emails and 2 mobile phone numbers on RocketReach.
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