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Cedar Coleman Location
San Marcos, CA, US
Cedar Coleman Work
2023 -now Vice President of Customer Support Operations @
2022 -2023 Senior Director of Telecommunications @
2016 -2022 Director of Carrier Operations and Technical Product Management @
2014 -2019 Director - Customer Care and Operations @
2013 -2014 Director of Professional Hosting Services - Customer Care @
2012 -2013 Senior Director of Hosting Operations @
2010 -2012 Senior Director of Product Operations @
2009 -2010 Director of Hosting Support - Customer Care @
2008 -2009 Director of Inbound Customer Care Operations @
2007 -2007 Outbound Customer Care Floor Manager @
2006 -2007 Sales and Support Floor Manager @
2005 -2006 Sales and Support Supervisor @
2004 -2005 Mortgage Loan Specialist @
Cedar Coleman Education
Northern Arizona University, College of Business Administration
BSBA (Management)
1999-2003
Cedar Coleman Skills
Call Centers
Management
CRM
Customer Retention
Customer Experience
E-commerce
Sales
Leadership
Customer Service
Marketing
Web Hosting
Call Center
Leadership Development
Product Management
Coaching
Team Building
Online Advertising
Cross-functional Team Leadership
Team Leadership
Recruiting
Social Media
Business Development
Project Management
Cloud Computing
Process Improvement
Vendor Management
SaaS
Selling Skills
Training
Lead Generation
Salesforce.com
Customer Satisfaction
Strategic Partnerships
Start-ups
Strategy
Online Marketing
Competitive Analysis
Business Analysis
Account Management
Selling
Product Marketing
Web Analytics
Analytics
Team Management
Change Management
ITIL
Sales Management
Sales Management Coaching
Sales Operations
E Commerce
Banking
Start Ups
Cedar
Microsoft Office
Cross Functional Team Leadership
Credit
Mortgage
Cedar Coleman Summary
Cedar Coleman, based in San Marcos, CA, US, is currently a Vice President of Customer Support Operations at ujet.cx. Cedar Coleman brings experience from previous roles at ujet.cx, GoDaddy and FreedomVoice. Cedar Coleman holds a 1999 - 2003 BSBA in Management @ Northern Arizona University, College of Business Administration. With a robust skill set that includes Call Centers, Management, CRM, Customer Retention, Customer Experience and more. Cedar Coleman has 4 emails and 2 mobile phone numbers on RocketReach.
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