Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist, and one of the UK’s most qualified and highly regarded Avaya solutions experts. Building a thorough understanding of our clients’ customer contact environment, CCT designs, integrates and supports contact centre solutions including: multi-media contact centres; PCI DSS compliant call recording; workforce management software; speech analytics; customer surveys; and predictive dialling. Through Capita’s acquisition of Salmat UK, CCT provides advanced speech recognition-based IVR and voice biometrics identity verification solutions. Scale: CCT supports more than 400 customers; 300,000 licenses; 1,000 client locations; 50 countries. We are proud to boast a client retention rate of more than 97%. Clients: 118 118; RIAS; JD Williams; Strathclyde Police; EasyJet; AXA Assistance; IKANO; G4S; Bet365; Travelport; Gold Medal Travel; Total Gas & Power; Lastminute.com; Capita Vendors: Avaya; Verint; NICE; Teleopti, Oak, AVST “CCT’s people are definitely experts in their field and I can’t sing their praises highly enough”: IT Director, Equidebt
View Top Employees from CCTWebsite | http://www.cctonline.co.uk |
Revenue | $9.4 million |
Employees | 565 (565 on RocketReach) |
Founded | 1997 |
Address | 540 Bristol Business Park, Bristol, Bristol BS16 1EJ, GB |
Phone | +44 117 311 3311 |
Industry | Information Technology and Services, Telephony & Wireless, Contact Centre Technology, Telecommunications, Business Telephony, Customer Experience Enhancing Applications, Workforce Optimisation Solutions |
Keywords | Business Telephony, Contact Center, Unified Communication, Call Center Consulting, Customer Engagement |
SIC | SIC Code 48 Companies, SIC Code 481 Companies |
NAICS | NAICS Code 517 Companies, NAICS Code 51 Companies |
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The CCT annual revenue was $9.4 million in 2024.
Greg Deickman is the President and Chief Operations Officer of CCT.
565 people are employed at CCT.
CCT is based in Bristol, Bristol.
The NAICS codes for CCT are [517, 51].
The SIC codes for CCT are [48, 481].