CCT Information

Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist, and one of the UK’s most qualified and highly regarded Avaya solutions experts. Building a thorough understanding of our clients’ customer contact environment, CCT designs, integrates and supports contact centre solutions including: multi-media contact centres; PCI DSS compliant call recording; workforce management software; speech analytics; customer surveys; and predictive dialling. Through Capita’s acquisition of Salmat UK, CCT provides advanced speech recognition-based IVR and voice biometrics identity verification solutions. Scale: CCT supports more than 400 customers; 300,000 licenses; 1,000 client locations; 50 countries. We are proud to boast a client retention rate of more than 97%. Clients: 118 118; RIAS; JD Williams; Strathclyde Police; EasyJet; AXA Assistance; IKANO; G4S; Bet365; Travelport; Gold Medal Travel; Total Gas & Power; Lastminute.com; Capita Vendors: Avaya; Verint; NICE; Teleopti, Oak, AVST “CCT’s people are definitely experts in their field and I can’t sing their praises highly enough”: IT Director, Equidebt