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Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist, and one of the UK’s most qualified and highly regarded Avaya solutions experts. Building a thorough understanding of our clients’ customer contact environment, CCT designs, integrates and supports contact centre solutions including: multi-media contact centres; PCI DSS compliant call recording; workforce management software; speech analytics; customer surveys; and predictive dialling. Through Capita’s acquisition of Salmat UK, CCT provides advanced speech recognition-based IVR and voice biometrics identity verification solutions. Scale: CCT supports more than 400 customers; 300,000 licenses; 1,000 client locations; 50 countries. We are proud to boast a client retention rate of more than 97%. Clients: 118 118; RIAS; JD Williams; Strathclyde Police; EasyJet; AXA Assistance; IKANO; G4S; Bet365; Travelport; Gold Medal Travel; Total Gas & Power; Lastminute.com; Capita Vendors: Avaya; Verint; NICE; Teleopti, Oak, AVST “CCT’s people are definitely experts in their field and I can’t sing their praises highly enough”: IT Director, Equidebt

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Website http://www.cctonline.co.uk
Revenue $9.4 million
Employees 570 (570 on RocketReach)
Founded 1997
Phone +44 117 311 3311
Category Information Technology and Services, Telephony & Wireless, Contact Centre Technology, Telecommunications, Business Telephony, Customer Experience Enhancing Applications, Workforce Optimisation Solutions
SIC SIC Code 481 Companies, SIC Code 48 Companies
NAICS NAICS Code 51 Companies, NAICS Code 517 Companies

CCT Questions

The CCT annual revenue was $9.4 million in 2023.

Ashraf Obeid is the CEO of CCT.

570 people are employed at CCT.

CCT is based in Bristol, Bristol.

The NAICS codes for CCT are [51, 517].

The SIC codes for CCT are [481, 48].

Top CCT Employees

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