CBS ACADEMY Information

At CBS Academy, we want to reignite you and your team to make work—and life—a little less ordinary and a whole lot better. We do it through deep expertise, online learning, in-person training and leadership mentoring.For leaders, we can turn employee churn into loyalty and commitment. For workers, we can transform burnout into a blazing sense of purpose. For customers, we can change losses into gains. In short, at brand-committed financial service companies, we help ambitious leaders succeed at supporting their customers with a positive customer experience and an improved collection result. Founded in 1994, we’re global experts in high-performance call center operations for collections, customer care and sales. The number of clients we’ve certified through our online and one-on-one programs is 29,000 and growing. Our mission is to help you create sustainable improvements in how you work, how you achieve and how you feel about what you do. On your own and together as a team.Our own team works hard every day to be living proof of how it’s possible to make work better. We’re experts in collection, customer service, sales and call centers with superpowers in assessments, manager training, skill certifications, mentoring and tailored management operating systems. We understand your business from the inside out, because we’ve been there ourselves. Even more importantly, we see work as just one aspect of creating a richer life. And isn’t that what it’s all about? Let’s talk.