Catherine McGrath Email & Phone Number
Director, Customer Success EMEA and ROW @ Tines
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Catherine McGrath Location
- Ireland
Catherine McGrath Work
- Director, Customer Success EMEA and ROW @ (February 2026 - Present)
- Director, Solutions Consulting International @ Dropbox (May 2024 - February 2026)
- Director, Customer Success and Technical Solutions International @ Dropbox (April 2023 - May 2024)
- Vice President Global Customer Success @ (April 2022 - March 2023)
- Senior Director Customer Success @ (December 2021 - April 2022)
- Vice President - Client Success International (Customer Success, Prof Services and Renewals) @ (February 2020 - August 2021)
- Vice President - Global Customer Success and Solutions Consulting (Pre-Sales) @ (April 2018 - February 2020)
- Vice President - Global Client Services @ (October 2016 - April 2018)
- Head of Corporate Relationship Management @ (June 2015 - October 2016)
- Director - Global Product Management, Education Solutions @ (January 2013 - March 2015)
- Head of Sales - Education Solutions EMEA @ (January 2012 - January 2013)
- Head of Sales - Education Solutions UK @ (May 2008 - January 2012)
- Director - International Education Lending EMEA @ (November 2005 - May 2008)
- International Marketing Manager @ (December 2001 - November 2005)
Catherine McGrath Education
- University of Liverpool
BA (Hons) (Music)
- University of Liverpool
MBA
Catherine McGrath Skills
- Account Management
- Budgeting
- Business Development
- Business Process Outsourcing (BPO)
- Business Strategy
- Business-to-Business (B2B)
- CRM
- Consultative Selling
- Cross-Functional Collaboration & Influence
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience (CX) Strategy
- Customer Experience Management
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention & Expansion (NRR, CSAT, NPS)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Success
- Customer Success & Post-Sales Strategy
- Customer Success Leadership
- Customer Success Operations
- Customer Support
- Customer-focused Service
- Data-Driven Decision Making & Operational Excellence
- Digital & High-Touch Success Models
- EMEA Market Strategy & Regional Leadership
- Enterprise Account Management & Strategy
- Executive Management
- Financial Services
- Forecasting
- Global Cross-Functional Team Leadership
- Higher Education
- Key Metrics
- Leadership
- Management
- Marketing Strategy
- Matrix Leadership
- Matrix Management
- Microsoft Office
- Negotiation
- Net Promoter Score
- New Business Development
- Operational Excellence
- Operational Execution
- P&L and Revenue Growth
- Partner Development
- Partner Relationship Management
- Payments
- Performance Metrics
- Presales
- Presales Strategy and Leadership
- Presentation Skills
- Problem Solving
- Product Adoption
- Product Development
- Product Management
- Professional Services
- Project Management
- Public Speaking
- Renewal Retention
- Revenue Forecasting
- SaaS Growth & Adoption
- Sales
- Sales Management
- Software Implementation
- Software as a Service (SaaS)
- Solution Consulting
- Solution Selling
- Start-ups
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Third Party Vendor Management
- Value Realization
- Vendor Contracts
- Vendor Negotiation
Catherine McGrath Summary
- Catherine McGrath, based in Ireland, is currently a Director, Customer Success EMEA and ROW at Tines. Catherine McGrath brings experience from previous roles at Dropbox and ClickDimensions. Catherine McGrath holds a BA (Hons) in Music @ University of Liverpool. With a robust skill set that includes Account Management, Budgeting, Business Development, Business Process Outsourcing (BPO), Business Strategy and more. Catherine McGrath has 3 emails and 2 mobile phone numbers on RocketReach.
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