Catherine Bain Email
Complaints Manager @ Prudential Financial
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Catherine Bain Location
- Glasgow, GB
Catherine Bain Work
- Complaints Manager @ (June 2018 - Present)
- Outcome Tester @ CYBG PLC (October 2016 - Present)
- Complaints Manager @ (February 2015 - October 2016)
- Customer Service Manager @ (January 2014 - February 2015)
- Team Manager @ Bank of America (February 2013 - December 2013)
- Compliance Review Specialist @ (June 2012 - January 2013)
- Team Leader, Past Business Review Team @ (November 2011 - June 2012)
- PPI Complaint Handler @ (July 2011 - October 2011)
- Approved Training Delivery Associate @ Momenta (September 2010 - July 2011)
- Team Leader - Lloyds Banking Group - Mortgages Rosyth @ (March 2011 - June 2011)
- Approved Associate @ (November 2010 - June 2011)
- Complaint Handler @ (May 2010 - April 2011)
- Team Leader - Complaint Handler @ National Australia Group (April 2007 - April 2010)
- Global Account Co-ordinatot @ (January 2007 - April 2007)
- Customer Relationship Manager @ Lloyds TSB (January 1995 - January 2004)
- Centre Resource Manager and Co-ordinator @ Lloyds TSB PhoneBank (January 1995 - January 2004)
Catherine Bain Education
- St Ambrose High School
English (Maths, Secretarail Studies, Accounts, Music)
1974-1979 - St Ambrose High School
Catherine Bain Skills
- Analysis
- Banking
- Business Analysis
- Business Planning
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Coaching
- Complaint Management
- Contact Centers
- Credit Cards
- Customer Experience
- Customer Service
- Financial Risk
- Financial Services
- Human Resources
- Insurance
- Interviews
- Leadership
- Management
- Microsoft Excel
- Operational Risk
- Outsourcing
- Performance Management
- Problem Solving
- Process Improvement
- Process Review
- Professional Experience
- Project Delivery
- Project Management
- Quality Assurance
- Quality Auditing
- Quality Procedures
- Recruiting
- Relationship Management
- Resource Management
- Retail Banking
- Risk Management
- Root Cause Analysis
- Sales
- Stakeholder Management
- Strategy
- Strong communication skills and interpersonal skills
- Team Leadership
- Team Management
- Time Management
- Training
- Training Delivery
Catherine Bain Summary
- Catherine Bain, based in Glasgow, GB, is currently a Complaints Manager at Prudential Financial. Catherine Bain brings experience from previous roles at CYBG PLC, Capita, Lloyds Banking Group and Bank of America. Catherine Bain holds a 1974 - 1979 English in Maths, Secretarail Studies, Accounts, Music @ St Ambrose High School. With a robust skill set that includes Analysis, Banking, Business Analysis, Business Planning, Business Process Improvement and more. Catherine Bain has 2 emails on RocketReach.
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