Business Analyst - Property Solutions, Analysis and Design @ (October 2016 - January 2018)
Assistant General Manager @ (August 2015 - September 2016)
Housekeeping and Laundry Manager @ Hyatt Regency Santa Clara (May 2013 - August 2015)
Assistant Front Office Manager @ (September 2011 - May 2013)
Guest Relations Manager @ (February 2011 - September 2011)
Guest Services Agent @ (June 2010 - February 2011)
Cassandra Flack Education
University of Illinois Urbana-Champaign
International Studies (International Business)
2006-2010
Alma Mater Studiorum – Università di Bologna
(International/Global Studies)
2008-2009
Cassandra Flack Skills
Program Management
Customer Experience
Mentoring
Software as a Service (SaaS)
Project Management
Hotel Management
System Deployment
Food & Beverage
Hotels
Hospitality Management
Rooms Division
Front Office
Opera
Revenue Analysis
Customer Satisfaction
Meeting Planning
Hiring
Human Resources (HR)
Budgeting
Writing
Business Analysis
Vendor Management
Property Management Systems
Micros
Leadership
Training
Guest Service Management
Customer Service
Supervisory Skills
Employee Training
Management
Hospitality Industry
Hospitality
Resorts
Customer Communication
Cassandra Flack Summary
Cassandra Flack, based in Des Plaines, IL, US, is currently a Program Manager at Medallia. Cassandra Flack brings experience from previous roles at Northern Trust Corporation, Hyatt Hotels Corporation and My Family. Cassandra Flack holds a 2006 - 2010 International Studies in International Business @ University of Illinois Urbana-Champaign. With a robust skill set that includes Program Management, Customer Experience, Mentoring, Software as a Service (SaaS), Project Management and more. Cassandra Flack has 3 emails and 1 mobile phone numbers on RocketReach.
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