Cassandra Burt Email
Client Care Manager @ Pinnacle Financial Partners
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Cassandra Burt Location
- Marietta, GA, US
Cassandra Burt Work
- 2018 -now Client Care Manager @
- now Senior Manager Customer Care @
- 2018 -now Senior Customer Care Manager @ Synovus Bank
- 2010 -2017 Financial Center Manager III, AVP Officer @ Fifth Third Bank
- 1989 -2010 Customer Service Representative to Assistant Zone Manager @ Fifth Third Bank
Cassandra Burt Education
- University of Phoenix
Bachelor of Science (Business Management)
- University of Phoenix
Master (Business Administration)
Cassandra Burt Skills
- Working with Veterans
- Community Economic Development
- Employee Training
- Financial Management Experience
- Operational Efficiency
- Training and Development (HR)
- Cash Handling
- Manage client expectations
- Workplace Culture
- Rebuilds
- Community Engagement
- Community Leadership
- Business Management
- Strategic Project Management
- Metrics Analysis
- Building Internal & External Relationships
- Continuous Improvement Culture
- Strategic Planning
- Coaching & Mentoring
- Project Management
- Employee Learning & Development
- Process Improvement Projects
- Business Administration
- Retail Banking
- Operational Excellence
- Financial Transaction Processing
- Call Management
- Written Communication
- Salesforce.com
- Interpersonal Skills
- Collaborative Problem Solving
- Customer Experience Management
- Customer Support
- Customer Relationship Management (CRM)
- Customer Acquisition
- Customer Service Management
- Soft Skills
- Customer Engagement
- Team Leadership
- People Management
- Time Management
- Critical Thinking
- Customer Service
- Teamwork
- Team Building
- Multitasking
- Management
- Leadership
- Incident Response
- Escalation Process
- Problem Solving
- Attention to Detail
- Voice of the Customer
- Relationship Development
- Customer Success
- Customer Satisfaction (CSAT)
- Customer Retention
- Customer Experience
- Driving Results
- Recruiting
- Building Performance
- Team Management
- Supervisory Skills
- Queue Management
- Writing
- Business Development
- Operations Management
- Morale
- Communication
- Advisement
- Performance Appraisal
- Business Process Improvement
- Customer Satisfaction
- Contact Center Management
- Call Center Administration
- Performance Metrics
- Call Center Development
- Contact Centers
- Decision Quality
- Workforce Management
- Performance Management
- Key Performance Indicators
- Contact Center Operations
- Coaching
Cassandra Burt Summary
- Cassandra Burt, based in Marietta, GA, US, is currently a Client Care Manager at Pinnacle Financial Partners. Cassandra Burt brings experience from previous roles at Synovus, Synovus Bank and Fifth Third Bank. Cassandra Burt holds a Bachelor of Science in Business Management @ University of Phoenix. With a robust skill set that includes Working with Veterans, Community Economic Development, Employee Training, Financial Management Experience, Operational Efficiency and more. Cassandra Burt has 3 emails on RocketReach.
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