Carsten Thiele Email & Phone Number
ServiceNow Certified Master Architect (CMA) @ iTSM Group
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Carsten Thiele Location
- Bergneustadt, NRW, DE
Carsten Thiele Work
- ServiceNow Certified Master Architect (CMA) @ (April 2018 - Present)
- Business Process Manager - After Sales @ (August 2007 - March 2018)
- Program Manager @ (April 2002 - July 2007)
- Fachberater und Projektmanager für den Bereich Call Center and Service Center @ Heyde AG (April 2001 - March 2002)
- Projektmanager für den Bereich Call Center @ (July 1999 - March 2001)
- Mitarbeiter im Call Control Center and Projektmitarbeiter im Bereich Call Management @ (January 1995 - June 1999)
- Grundwehrdienst @ (January 1994 - December 1994)
- studentische Hilfskraft and Wirtschaftsinformatiker @ Gasgesellschaft Aggertal mbH (February 1992 - December 1993)
Carsten Thiele Education
- Rheinische Hochschule Köln
Dipl.-Inform. (FH) (Wirtschaftsinformatik)
1989-1993
Carsten Thiele Skills
- ADONIS
- Articulate Storyline
- Audits
- C++
- Call Center Management
- IT-Service-Managment
- ITIL-Zertifizierung
- Java
- JavaScript
- KPI-Dashboards
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Projektmanagement
- Prozessanalyse
- Prozessmanagement
- Prozessoptimierung
- SQL
- ServiceNow
- Six Sigma
- Visio
Carsten Thiele Summary
- Carsten Thiele, based in Bergneustadt, NRW, DE, is currently a ServiceNow Certified Master Architect (CMA) at iTSM Group – Be better.. Carsten Thiele brings experience from previous roles at Agfa HealthCare, Stefanini EMEA, Heyde AG and Deutsche Post. Carsten Thiele holds a 1989 - 1993 Dipl.-Inform. (FH) in Wirtschaftsinformatik @ Rheinische Hochschule Köln. With a robust skill set that includes ADONIS, Articulate Storyline, Audits, C++, Call Center Management and more. Carsten Thiele has 2 emails and 1 mobile phone numbers on RocketReach.
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