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Carly Cox Location
Adelaide, SA, AU
Carly Cox Work
Head of Customer Success @ (August 2024 - Present)
Head of Billing, Collections and Payments @ (September 2023 - October 2024)
Product Owner Principal - Fix and Optimise @ (July 2022 - September 2023)
Senior Marketing Communications Specialist @ (June 2021 - June 2022)
NBN Product Owner - Customer Value Management @ (May 2020 - June 2021)
Leads Manager - Customer Value Management @ (January 2019 - May 2020)
Head of Outbound Telemarketing @ (January 2015 - January 2019)
Campaign Manager @ (January 2013 - January 2015)
Regional Sales and Retention Lead @ (January 2011 - January 2013)
Contact Center Manager @ (January 2007 - January 2011)
Frontline Leader @ (January 2006 - January 2007)
Carly Cox Education
University of Adelaide
Bachelor of International Studies
2003-2006
Carly Cox Skills
Call Center
Customer Retention
Sales
Customer Experience
Contact Centers
Telecommunications
Customer Satisfaction
Workforce Management
Customer Acquisition
Account Management
Sales Management
Direct Sales
Team Leadership
Stakeholder Management
Retail
NPS
Coaching
SaaS
Operations Management
Advertising
Customer Engagement
Managed Services
Customer Service
Brand Management
Consulting
Leadership
Carly Cox Summary
Carly Cox, based in Adelaide, SA, AU, is currently a Head of Customer Success at Telstra. Carly Cox brings experience from previous roles at Belong and Telstra. Carly Cox holds a 2003 - 2006 Bachelor of International Studies @ University of Adelaide. With a robust skill set that includes Call Center, Customer Retention, Sales, Customer Experience, Contact Centers and more. Carly Cox has 3 emails on RocketReach.
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